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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I was attempting to do my taxes by myself this year. Even though I am almost 80 and have pretty much always done my taxes, it has become more confusing as the government goes to "on-line" only. I have always saved every receipt or document over the year. My kids have stepped in the last couple of years ( I was widowed 10 years ago.). I knew that doing my taxes was a burden during the same time my kids are getting ready to do theirs. This program was helpful. The directions were very clear.
I had a great experience using ID.me because it helps me to know my ip pin and my tax information. I recommend everyone to give it a try.
Sucks went through all that stuff for nothing typical government bull $#*!
All in all, not too bad to set up. Just make sure you have the required documentation and your phone at hand. Take your time, do it right first time.
Very fast an efficient agent was patient an walked me right through it
I liked the service! The person who spoke to me was very patient.
I'm the first time using ID.me and found it's very easy to use.
I love it.
I needed a lot of help. My success came from the help I was given via e-mail,
Was very easy to log on and stay logged in and at anytime I left the site I was required to re-login which makes me feel really secure for my personal information not to be exploited
Needed some tax records for my taxes, got onto IRS site very quickly and retrieved needed papers.
Where do I start. It's been a nightmare for me. I regret now ever trying to do this.
The whole process was a pain too say the least. You never knew when you were done. It took way to long and there's no customer support to help you with issues. We needed this to get help renting an apartment and we're still not in because even though we have completed it they have not been notified. Not really to happy about the whole thing.
This website and its external links are best to only be used via computer. Large amounts of ID.me require visiting external links using JavaScript to log you in. This is not only a massive security risk, but they also ask to confirm your entire SSN without the use of character * asterisk protection. Most links will not work to forward the user on mobile devices, even after choosing to display the desktop site. Honestly, I just wanted a copy of my tax returns, but after going through the process of making this new account, I've been left feeling kind of sketched out. It was easier to access the irs portal from their website directly. I will not be using this bloated service again.
The representative that took my video call was quick on responding and followed the steps to verify my identity.Also she was very friendly.
It was very easy to do the process of getting the account made. It didn't even take me 15 mins to get it started & done. The lady that I spoke with was very professional & nice the instructions was very clear on what to do. So if you need to us this website I highly recommend it.
The system was very easy to use and very helpful for me to understand
Very easy to use identification system with 2 factor auth for secure personal identification requirements of the US government and States.
The biggest problem was getting a good camera focus on documents. Holding Drivers License against a contrasting background or attaching it to a yellow envelope seemed to help.
Hopefully I'll never have to repeat these questioning.
I'm very dissatisfied.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members