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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Great didn't have to go through the hard part of work it just went with through all the stuff I needed it to
Easy and simple and easy to understand easy experience fast and efficient very kind of courtesy and very successful
I was obtaining an API key for USPTO. I was not looking forward to this painful and invasive process from ID.me.
Turns out my dad who's 81 years old could do it. Not that he did it, but it really was that simple. We were headed to dinner to meet up with our friends. I have this giant prostate, That is entirely another story but my point being I had to pee something fierce (Nothing new). I was able to get it done in a few minutes, Relieve myself and catch up with our friends. There was absolutely no issues with ID.me. It went fast enough that a 51-year-old guy with a giant prostate could do it in a few minutes
I would say that is a win
I hope somebody actually reads this
It was somewhat straightforward, but I still don't trust it completely.
So fast and easy and the people helping really help!
See title. Didn't work. Poor design/software. Hate it. Anger. Rage. Frustration. Wasted time, worry about completing time sensitive application that requires some ITS info
It's was very easy to navigate and quick would recommend to friends or family
Very professional and time consuming met all my expectations Accordingly
Very great experience very good. Customer service very easy.
Easy and friendly about this survey about me and love the experience
For the most part everything for not okay The person who interviewed me was very knowledgeable and walked me through every step I need you to take to complete the interview process
I understand you I'm sorry for the phone hung up so early
Todo muy bien, sirve poder ver mis beneficios. Y ayudas
As someone with limited skills I was able to get last years return from the IRS which allowed me to e file my taxes
I tried to sign up on my own but had to ask my adult son for help. With him guiding me it was fairly easy.
Highly recommend to access information. Fast and easy to use.
IID.ME certification is used for (2024 income) tax refunds, and has not exceeded 180 days of stay in the United States in 2024
I am satisfied with the work was quick and reliable.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members