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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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If you're like me, new technology can be frustratingly difficult to master. I used ID.me for IRS verification & my initial concerns were that the process was going to be uneccessarily complex.
I held my breath & waded into the process. In about five minutes, it was over. Easy. Simple. In Shakespearian parlance, 'twas "Much Ado About Nothing".
Excellent Service for Identity Protection and Legal Support
Review: ID.me provided me with an easy and secure way to verify my identity, which was crucial in linking my identity theft case. Thanks to their service, I was able to gather the necessary documentation and inform my attorney quickly. The verification process was smooth, and their security measures gave me peace of mind. I highly recommend ID.me for anyone needing reliable identity verification, especially in legal matters!
It's OK for me like documents take to much time but for video is supper good
Fast and easy very quick process easy to understand
The ID.me staff who attended to me was a thorough professional who was able to deliver to satisfaction. I will continue to use their services.
I used my ID.me account to log into my Social Security account. In the past, it has worked seamlessly, however this time I had to jump through hoops just to get my 1099. Not only enter my cell to receive an email code to then enter the code on my browser, but also take photos (front & back) of one of my identity cards - and THEN take a selfie from my phone that ID.me could access before sending me back to my browser! CRAZY! Yes - it may be secure, but my wife only had to enter her LogIn.gov username/pw, and we feel as secure using LogIn.gov as ID.me.
It was easy to verify my id.me and it was very quick. It only took 5 minutes
I couldn't get into my account because I lost access to my old email and phone number. But I emailed them and they helped me update all my info so that now I can access my account and everything is updated... I would recommend for sure.
The experience was not easy. I had to keep retaking pics of License. After confirmation I still was granted access and I wasn't provided ID Pin
This burdensome system doesn't retain login credentials over a span of time, and I've had to go through the time consuming, burdensome reset process three times. It's 2025! Either design the algorithm to work in a streamlined fashion or scrap it!
The process was very easy!
Just follow the instructions.
The process did not take very long.
Wonderful thank you so much for keeping me safe.this experience has really been helpful hopefully everyone has had the same experience.
After weeks of trying to set up ID.Me, I finally was able to set it up to use and have it work. Until the next time I tried to use it! Thanks' to ID.Me, I'm locked out of Medicare! Gave it 1 star because it won't let me give zero stars!
More than wonderful and beautiful and thank you so much for helping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members