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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I have an account that I set up in 2023. When I tried to use it now, I was caught in an endless loop where they asked me multiple times for a code sent via email, then cell phone, then landline. Despite the fact that I already had an account and I knew my password, they told me I had to upload my ID again, take another selfie, verify the info in my credit file, and then we are back to entering codes they sent to my cell phone, etc. It was a nightmare. I spent close to two hours on this nonsense before I finally gave up.
Had my identity stolen and they filed false income tax on my SS number. I just hope that's the end and not the beginning.
I did not have any complaints or complications at all easy and quick!
Horrible okay? Horrible horrible horrible. Please change my number that I use in the past so I can receive log in code in my new phone number!
Great all around! It might make upload a little difficult but overall it's a video call that will go so smooth and easy if you have a issue.
Clear and fast interface. I will definitely recommend it to all my friends.
Todo excelente buena atención me ayudaron rápido es recomendable para todos
I tried to verify with ID.me in February 2024.
However, I had my social card and passport ready, but I changed my US driver's license to a Korean driver's license. In the process, I ended up keeping my US driver's license at the Korean driver's license examination center.
To find this, I need a flight ticket to go abroad.
However, I had no opportunity to go abroad, so I had to wait a year.
I went to Vietnam in March of this year, bought a flight ticket, presented it at the driver's license examination center, and was able to get my US driver's license and verify it with ID.me.
La experiencia en el momento por no ha alr bien el idioma es difícil para ellos y para mi pero después que dan solución cambia la ctitud de atencion al cliete
Long and frustrating like now you want me to have 50 words or more. I'm not a book writer and don't have a computer so all is done on my phone all my documents could have been handled over the phone call instead of taking pictures made me feel uncomfortable to much information and I did not trust the sight at first.
Everything was great but had a problem with the documentation submission
The process is quite easy, all information are basics questions about my information & identity.
Awesome very helpful for the information I was seeking
Needed access to …. Even had an issue but everything got straightened out and I got right into ….
All I wanted to do was my (very simple) tax return. I had everything I needed together. But no. This thing popped up and apparently I had to sign up. More than once. After I got through it, I still couldn't get to the place where I could easily do what I wanted to do. I'd rather pay for some tax return software or go to someone sitting at a card table looking as miserable as you normally would at WalMart and have them do it. At least I could cheer up one person for a little while.
Customer support is a joke! And going around In circles with this app!
Es la primera vez que me enfrenté a una verificación de identidad por video llamada, de manera que el funcionario de la IRS tuvo paciencia y conocimientos para que fluyera de forma rápida y coherente.
Passport should have separate database that stores info for I d me that way people do not have to dig up paper copies of birth certs and ss# paper cards its dinosaur and not realistic for billions of people. Decentralized life is coming.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members