On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I'm having the most difficult time getting a replacement card the options don't work. All I need to do is replace my card and the options to do so put you in a circle of asking my experience with the site. I just need to replace my card
Just a wonderful experience that not only gave me a feeling that my family is going to be safe but helped me see how the IRS deals with security issues.
I had a smooth experience with the customer service representative
Great first time using the app it's excellently and commercial method for everything was just checking out for
I am not a great computer person but following the instructions was very easy for me since I have delayed processing. I took my time and followed the instructions for uploading all pertinent documents into the portal. The wait time was no longer than 30 minutes which gave me time to gather myself since I have sensory issues. The gentleman was very helpful and explained everything to me in detail and did not make me feel insecure about using the system. I felt safe to know my documents are in a safe portal. I would recommend this to anyone who is thinking about joining a system that keeps your information on file and links you to the institution of your choice.
ID.me is a secure way to access information needed. You also can connect with the IRS and find out information as well. I would highly recommend using ID.me.
Was glad there was someone to speak with to help. May not have been able to finish the process successfully.
Id.me was a somewhat painless experience however the irs still would not let me in...kept saying I needed to verify my identity.
Muy bueno y rapida, es un sistema que te hace todo muy bien, y te lleva hacer todo.
Todo el proceso fue rápido y seguro, muy buena atención por parte del agente
Had to get help with ssi.and got right into
My account.after talking to agent.
Excellent I would recommend anyone helping trouble trying to verify their identity to use idme
After spending time entering what was asked, I was not able to get the social security tax form that I needed.
Apparently my military credentials are linked to someone else's account. The AI chatbot was of absolutely no help. I have yet to hear back from an actual customer service representative, but they have sent me multiple feedback questionnaires as though they had reached out. Since they continue to ask for feedback, here it is. I use this service primarily for VA sign in, but yet they say my military service is linked to another account when I try to use MY credentials for a military discount. Hmmm...make it make sense.
So easy & helpful very nice employee over the call.
Easy to use people need to try it and many other companies should use it so people won't use there indentity
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members