ID.me

My interaction with the IDme system was at first very easy, however the further in you went, you experienced it getting harder and more direct questions, and tasks, up to the point I got frustrated, then realized it was the thouroughness that was the cause.
I commend amd recommend the ID.me verification system.

Endless virtual bots. Email only customer service. Slow response time to get assistance. If you can't eloquently define your problem you will not get resolution you will endlessly be stuck in a create a new ticket and start all over again.

I had no choice but to use this signing in method. It took me over a week to get through the multi-factor authentication. I don't know why I had to input the same information endlessly, only to leave in frustration and come back the next day. Whoever developed this process can go f*** themselves

Amazingly easy yet it would be impossibly difficult for anybody to duplicate what they asked me to do to prove my identity. I hope they continue to do business with me I wouldn't want to use any other company.

After multiple attempts over several days to verify my ID with the Self Verification choice... I was unsuccessful, even after following the prompts closely.
When I was unable to self verify... there was not a straightforward means to link to the ID.me customer service.
One attempt using the Video Verify... was successful... so go to directly to the video.;-)

I enrolled hoping to get a PDF of my SS-4 certificate with my valid EIN I reactivated when I changed the name of my business. No such luck. I unfortunately am now forced to call the IRS and wait on hold for hours before I can speak to a human. Very frustrating.

Steps were easy to follow and set up, only issue I had was when I was finished, and it stated you are all set and email verified, I was not redirected to my search page, or home page, left me guessing if all was ready to go.

I went to the VA Hospital this morning to get into the new system to be able to email my Primary Care Physician and download medical records for my disability claim. The technician was trying to help get me connected and he, himself was frustrated by the login process.

I needed to verify my teacher status for a comm service discount. ID.me was easy to verify my status as it also accepted a website screenshot (with a URL displayed). I could complete the verification in a few minutes and get the discount from my carrier on the site.

ID.me needs to do a better job explaining who they are, their relationship to federal agencies and why I'm being asked to sign-up with ID.me instead of the federal agency. The "virtual" methods for doing that are frustrating and largely ineffective. The bottom line is I needed to talk to someone on the phone— I still do!

Redundant... Like I mentioned before I was unaware that I was going to have to use another service other than the IRS to file my taxes it's a very inconvenient process when you have to file your taxes and deal with the second or third party

Idme is a win for veterans. You can guarantee that if IDme says they are a verified veteran, that that is exactly what they are! Every company should be using IDme so they know the discount they are giving is truly going to a veteran. Too many scams and scammers out there. You need IDme to protect yourself and to assure those you are helping are exactly what they say they are.

A surprisingly lengthy process made needlessly frustrating by the fact that I had no idea what each step of the process required and what documents were needed beforehand. I found some of the instructions provided within the steps to be inadequate. If it had not been absolutely necessary for me to sign up, I would have exited the process without completing it.

One of the most frustrating experiences I've had lately. And I figured out what was wrong it was even worse. Then I asked my feedback and went on and on forever with questions that were redundant and repetitive. Don't they pay their people to do some of the stuff? They think I have time and effort to teach them for free? Don't bother with these people. Pathetic excuse for a helpful program.