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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Wonderful experience. Had no problem moving freely through the pages on the website. This is definitely a website that I will recommend to all my friends and family.
Wonderful app. Securely accesses all federal and state secured information in addition to some Dr's office messaging systems and test results. Hospitals too.
I almost didn't use ID.me because I didn't have much time, but the whole sign-up & verification was super easy & super fast. I greatly enjoyed my discount because of ID.me! Thx!
Why can't they verify your identity at the SSA field office? No, instead you have to make an appointment with a post office that is more than 50 miles away so they can verify information that the DMV and SSA has already verified. This is overkill, especially for us disabled people. It's not an easy task and I would propose that it's done on purpose. They want to make it as difficult as possible, so that we can't access our benefits. Even SSA is almost 2 hours away from me and since I'm unable to do anything online, I have no choice but to find another person to drive me to the right kind of post office to prove what everyone else has already proven. Government red tape at its finest. I plan on complaining with the ADA.
I created my account several years ago and my information has been stored here, safely ever since. I am able to use my account at anytime when I need to create an account at a business for discounts and it's always super smooth. So, go ahead and create your account and start using it! It's always and smooth process.
Setting up and uploading pictures were easy but once you are done it doesn't allow you to go back and change information unless you have a new email.
Painful.
Took 3 tries to setup
Way overkilll... on having to scan passport, front/back licenses. App complained images did not match.wtf!!
Last night, (on a Sunday too!) I verified my Veteran status online. It was very quick and easy. Took about 2 minutes……
Took me much more time to find my old hard copy DD-214!
Must be a better way for the IRS to verify my identity. Over government interference. Go after the bad guys not the good guys.
I had forgotten my password on the Social Security webpage ID me securely and easily. I need me so I could access the page. It got me onto the Social Security network easily. I would recommend this product to anybody.
All the bugs and glitches obstructing completion utilizing the verification process have been resolved. All the difficulties encountered in 2024 are no longer an issue. Quick and easy to follow instructions.
Fue una experiencia algo extrema porque esa página pide muchas cosas para poder usarla pero finalmente tuve que buscar ayuda con un profesional.
I keep a file in my home office of the URL and info on signing in for both myself and my wife.
As I only use it once a year to file taxes I forget from year-to-year how to get my new annual PIN.
I completed the first step with ID.me in my latest id verification, now I have to take certain pieces of identification information to a location to complete the id verification process.
Only had to verify one time, which is very reasonable. Anymore than that, is not reasonable. When I first started using it I had trouble getting to log in page and logging in, but that I am pretty sure was an issue with my phone and internet, not ID.me
I hesitate to use it at first, and I thought of asking someone for help, but I decided to give it a try and the instructions were very easy to follow, even though my knowledge of technology it's limited, now I can see that anyone can create and account through ID me. And have access to to services that are very important.
They were very professional and efficient with the task that we had to do. We were done in no time less than 10 minutes. Even though we got disconnected, there was no problem to connect back to the video call. Thank you.
I waited a full day trying to get signed in with this crap because it would not send me a text. It would not send me a email.
Actually this process was really straightforward. I almost hadn't any difficulty at all. Just a slight bit of trouble with my document uploads but figured out it was me not quite understanding how to do it right. Backing up and looking at it again it all fell into place and very soon I was where I wanted to be with creating my sign in.
The agent was very patient and understanding she waited for the camera to be sure the documents I submitted was legit and Original Thank you and more power God bless 💕
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members