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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Once I got through the hurdle of getting the ID system set up, it was great. It just took forever to get the system set up and my approval..
Having ID.me is very beneficial knowing they are secure and not scammers, they take things very seriously but make sure they are vetting your information fully which is great, there are so many people that like to scam your information these days. I felt very confident in knowing that ID.me are verifying accurately and not scamming my information. My information is secure. They are very nice and helpful when you do have to do a Video call, and they don't make you feel uncomfortable
Mis datos personales están seguros y privados y solamente yo tengo acceso a ellos cuando doy mis pagos ala IRS
I recently had a terrible experience trying to get validated with login.gov, and I was very worried that setting up id.me would be equally awful. I watched the video and noticed that there were many steps involving both my phone and computer and uploading my passport and taking selfies. With such a complicated process I was very worried that something along the way would go wrong. I was very glad and relieved when everything worked, However, I think the whole process is quite complicated and I think it would be very easy to get confused unless you very, very carefully follow all the instructions
Think about everything you could possibly hate about the government and it's all wrapped up in this pathetic stupid site. Well, while illegals are coming in the millions and dead people are on the Social Security roles, they make it as difficult as possible to show that you actually are a tax paying human being. I'm surprised thet didn't take urine samples, and get biometrics of my vagina to see when I've had sex. Cluster $#*! took me two days and my IQ is 140
I use ID.me when logging in to specific government and state websites. I find it very secure with no possibility of anyone else logging in and pretending to be me. I suggest that all would benefit from using ID.me. It has helped me immensely.
This was a fast safe and secure way to access my data without having to worry about it being stolen or hacked by hackers who are trying to steal your data. I recommend this service to anyone and everyone for sure!
Muy bien todo me ablaron bien y muy segura de la aplicación gracias por la ayuda
I was determined to do this, so I told myself to be patient. If others can do this, I should be successful. If I had to do it again, I'd have my documents ready and not go searching.
I was unable to access the needed area of the VA website to upload documents. I could not get the documents to the VA as needed today. Had to email them to Paula Ramsey at the Louisville Hub and I am still not sure that she has them. I do not feel confident that the documents have been received. Would like a confirmation from someone.
Terrible time-consuming and overly complicated. The worst identity verification I have ever used. IRS needs to find another company and process.
My experience with ID.me was surprisingly efficient and reliable. I was expecting a confusing process, but instead, the identity verification steps were clear, quick, and worked perfectly the first time. It provided the secure access I needed without the usual friction or delays you often encounter with critical online systems.
At first I had a few issues. Once I understood the process I was fine. I felt at ease and was able to get through the areas I was trying to access.
It was very good except the text message with the two part authentication did not come through. I used email and that was delivered.
Most intolerable experience of my life. Took hours was invasive and still have not fixed the problem. The employees are severely lacking in training, one out of 4 was able to make the video call work. After the process was directed back to the UC website and nothing had changed. It sets you up in a endless loop. I will have to go down the office in person. It feels like they have made the process this way to try to cheet hard working Americans out of the benefits they paid into sometimes for multiple years. Disgusting.
ID.ME is now able to allow users to access their social security accounts. It was a flawless use and one that is recommended.
I was having trouble accessing my account via Log In because for some reason it didn't recognize my phone number. I decided to try IDme. The whole process took about 15 minutes and I didn't even have to leave my office! (that being said, I keep the documents I needed in my office) The best part for me was the video verification - actually talking to a real person! So refreshing! Everything went smoothly. I believe they keep my information as safe as can be expected. I trust no entity 100%, and I waived around sensitive documents to someone I didn't know, but it did not feel unsafe. I initiated the process, and no part of it made me uncomfortable. I was grateful for the help.
Es confiable y segura y eso me gusto y es facil ver mi información gracias.
I was, after several attempts, able to access my SSI account. When my wife attempted to get to hers via the only way to do it, this one, they would not accept her email address because we both have used the same one since retirement, they wouldn't accept her self picture, then they wouldn't let us try anymore because the machine thought we were engaging in suspicious activity!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members