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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The experience was good. Uploading documents wasn't as smooth as I would like. It rejected my docs without a reason code first time and then with a reason a second time, but the instructions were unclear. It simply said take a picture of the document, but didn't define parameters. Ince I figured it out, it went smoothly.
I have issues with my Social Security number being used and VA sends me letters since I am unemployable telling me they will cut my benefits for not sending in a W-2.
It takes a minute to get registered, but after that, it seems to work pretty well happy with my experience. So far, thank you
A phishing attack gave hackers access to my exchange account, which they drained of $18,000. RetrieveXpro immediately contacted the exchange's security team, providing a timeline of the theft that I couldn't compile. The exchange's insurance policy covered the loss, and my funds were fully restored within two weeks. Their direct line to exchange security teams is a game-changer.
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Easy to use. Very helpful to keep all my information updated. And allows my to check if there's any problems regarding any refunds or payments.
I would recommend ID.me to anyone and everyone who needs to certify their ID! It was so quick, easy, and painless! I was done in just a few minutes! Especially as in the days I spent trying to do the same thing at login.gov and was never successful! Finally after the third day of trying, I remembered that there was a second site (ID.me) that I could try! And thankfully instant success! Thank you so much ID.me! I will be forever grateful!
Fast and furious! This app is easy to set up and provides an efficient multi-factor authorization allowing me to log into various government sites securely. No line no waiting on.gov authorizations to access a government portals! Thank You!
I am forced to use this website to verify my social security and medicare information. It is unreliable. I log in once a year to verify and check my information for accuracy - each time I log in, my old login information is "not recognized" and I am forced to reverify. This last time (and two previous times) even after verifying, setting a new PW and then logging in I received a message that my login in incorrcect and my account is blocked until I call the office (and wait a long time) to speak to a representative.
I log in to a couple different federal government agency accounts using id.me and save a lot of time. The IRS uses it and I use it on my SSA account, too.
I would use it on Texas state agencies, but i haven't seen it come up while logging in.
Saving time is like saving money! I even had time to write this review!
You can enter your personal identity one time. ID.me provides secure transfer of your entity quickly and safely. It saves me so much time not having to enter my Identification when I enter a new website.
After multiple failed attempts with the other "service," I was able to create and use my ID.me account easily and immediately.
Terrible, just like the site even giving a review is complex and difficult. Why am even on this site? There was no option to close and send review, it just sends you here.
I've had no problems getting on the website. Most of the time it's been to get copies of documentation I needed for one reason or another. I usually have not had any problems accessing needed information.
Took a while to het established and recognized. The site is reasonably well set up but it's simply not a short path to get to the end.
Muy buena que esté todo correctamente para facilitar el proceso
It is so bad. I can't log in my id.me at. Even thoughI tried to use my password several time. And asked me to reset. When I input everything. I still can not reopen my id.me.
I had a very difficult experience using ID.me. The verification process was slow and confusing, and I had to repeat several steps multiple times. The system kept asking for additional documents even after I uploaded everything correctly. It was stressful and took much longer than expected to complete my verification.
This is the most cumbersome, invasive, poorly written "process" I have ever used in my life. Impossible to find and "secret" despite its requirement by the IRS so one can see their IRS account and make tax payments. I wanted to make two (2) sizable tax payments due on November 24 and it took me 2 1/2 hours to wade through this verification BS! Horrible. Pitiful. Pathetic. To think that all U.S. taxpayers are required to go through this BS is unconscionable. I am betting the farm that less than 50% of taxpayers will attempt this and then just mail their checks in due to frustration! And what about Aunt Jean with no smart phone? You can't get through one page without that... WHO is responsible for this? Trump is right, MASSIVE GOVERNMENT firings must be done. Too many people "dead on the vine"...
I hadn't use the site in a few years and was able to access what I needed to establish my identity quickly and quickly with secured verification methods!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members