business logo of ID.me

ID.meReviews 35,679

4.2
id.me
Write a Review

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
How would you rate ID.me?
grey star
grey star
grey star
grey star
grey star

ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,421
value
1,157
shipping
627
returns
617
quality
1,136
This company does not typically respond to reviews

We monitor reviews for authenticity

Virginia
3 reviews
2 helpful votes
Follow M H.
Unfollow M H.
Share Review
Report Review

I have had nothing put pure heck from this system and login.gov.
Both failed me for my VA health care and denied me help when I needed it most- serious issues, too.
Both failed me for my Son's VA college funds.
Both failed me when I tried to pay my tax bill.
They have harassed me, taken weeks and dozens of emails calls and people
And still never got it fixed and they have hurt me and my family
When everything was working perfectly BEFORE they came and broke things.
Their customer service is terrible and their help online is total crap.
Other than that, it's peachy.

Date of experience: November 25, 2025
New Mexico
1 review
0 helpful votes
Follow Ja Nea R.
Unfollow Ja Nea R.
Share Review
Report Review

Sufficiently helpful
December 4, 2025

It was easy, quick, and secure. It also nice that it aligned informatically with input measures. I wonder what other services or things they offer. Good to know that they care enough to ask if the process for something mandatory/necessity based was an ease because most military spouse things are not.

Date of experience: November 24, 2025
South Carolina
1 review
0 helpful votes
Follow James B.
Unfollow James B.
Share Review
Report Review

Professional verification
December 4, 2025

The only thing that went right was the id me process, but the reason I had to use it (IRS) needs to get lessons from id me to learn some professionalism. They suck.!

Date of experience: November 25, 2025
Washington
1 review
0 helpful votes
Follow Judie T.
Unfollow Judie T.
Share Review
Report Review

What a hassle!
December 4, 2025

I lost 10 hours of my time to this process and now I don't have time to say much more.
It took 5 sessions a drawing 2 hours each to do this

Date of experience: November 24, 2025
Virginia
1 review
0 helpful votes
Follow Robert W.
Unfollow Robert W.
Share Review
Report Review

As a data analyst/computer program with 40 years experience in creating; user friendly interfaces to acquire data or request information, I found this applications very labor intensive for the information I wanted to receive. The panels do not conform to what the Industry considers stander input activities and prompts.

Date of experience: November 24, 2025
Missouri
1 review
0 helpful votes
Follow ALFONSO V.
Unfollow ALFONSO V.
Share Review
Report Review

Excelente servicio
December 4, 2025

Solucionan todo se manera facil y rápido

Date of experience: November 24, 2025
New Jersey
1 review
0 helpful votes
Follow Joyce K.
Unfollow Joyce K.
Share Review
Report Review

First time user
December 4, 2025

As I said it went very well. I don't know what else to say. What else do you want me to say? I was pleased with everything. I would recommend it to someone if they ask me thank you.

Date of experience: November 24, 2025
Tennessee
1 review
0 helpful votes
Follow Jim H.
Unfollow Jim H.
Share Review
Report Review

Waste of time
December 4, 2025

Couldn't I'd after three attempts—total waste of time! Rating is higher than I was willing to give it—no stars! But I had to give it one star to post this! That is higher than I would rate it—it deserves no stars!

Date of experience: November 24, 2025
Philippines
1 review
0 helpful votes
Follow Jack S.
Unfollow Jack S.
Share Review
Report Review

Ridiculous
December 4, 2025

This is a mandatory service that has the audacity to send you a customer survey with loaded questions to make themselves look good, but basically performs a function at a marginally acceptable level

Date of experience: November 25, 2025
Virginia
1 review
0 helpful votes
Follow mary l.
Unfollow mary l.
Share Review
Report Review

Logging into ssa.gov
December 4, 2025

Thought I was accessing my husband's account, when I was actually accessing my own account, so now I have a new password and no way of logging into my husband's ssa.gov account

Date of experience: November 22, 2025
California
1 review
0 helpful votes
Follow Damien E.
Unfollow Damien E.
Share Review
Report Review

ID.me login change.
December 4, 2025

I wasn't able to log in years ago but it would not let me log into the IRS website. I ended up having to pay later and lost my refund.

Date of experience: November 24, 2025
Colorado
1 review
0 helpful votes
Follow k o.
Unfollow k o.
Share Review
Report Review

Be extremely well prepared before starting the process.
Use a laptop or PC with built-in webcam with microphone.
Don't be surprised if it takes an hour or two (vs. The indicated 15-min.)
Don't expect clear / well organized webpages to walk you through the process.

Date of experience: November 24, 2025
Pennsylvania
1 review
0 helpful votes
Follow Niketa B.
Unfollow Niketa B.
Share Review
Report Review

Horrible Experience
December 4, 2025

I was on the phone 9 hours trying to verify my id still didn't work don't know the status of my claim I filed Sunday now I'm being investigated

Date of experience: November 24, 2025
Washington
1 review
0 helpful votes
Follow No N.
Unfollow No N.
Share Review
Report Review

Multiple Rejected IDs
December 4, 2025

I made sure the license I was uploading is current and meets criteria but was rejected multiple times with no reason as to why. Uploaded different documents and it didn't work that way either.

Date of experience: November 21, 2025
New Jersey
1 review
0 helpful votes
Follow LLADIRA H.
Unfollow LLADIRA H.
Share Review
Report Review

Explicado muy vien el tramite
December 4, 2025

Muy satisfactoria me explicaron todo exelente

Date of experience: November 24, 2025
Illinois
1 review
0 helpful votes
Follow Helen O.
Unfollow Helen O.
Share Review
Report Review

Good But Need More Option
December 4, 2025

When upload documents, should have option for citizen ship paper, it has more info on document than passport, or driver's license.
I have a Chinese name and an American name, driver's license can't fit in all, so there's only my Chinese name, I've been using my American name most of the time, now SSA can't find me with my Chinese name because it's not on my passport and driver's license.

Date of experience: November 24, 2025
Canada
1 review
0 helpful votes
Follow Bart D.
Unfollow Bart D.
Share Review
Report Review

ID.me worked great for me!
December 4, 2025

After watching the prep video and reading the provided instructions, the process was reasonably straight-forward. Our only issue was not knowing if we could use e-mailed or cloud-stored photos from a second phone or had to use the phone we were using to upload with to take the photos. In the end, both options were available; so no worries!

Date of experience: November 21, 2025
Kentucky
1 review
0 helpful votes
Follow Don M.
Unfollow Don M.
Share Review
Report Review

Good luck with this!
December 4, 2025

Way to complicated. Im hoping I'll still get what I need for taxes and other information will still come in the mail. If not, I'm screwed.

Date of experience: November 24, 2025
Mexico
1 review
0 helpful votes
Follow Fabian R.
Unfollow Fabian R.
Share Review
Report Review

Fácil de hacer
December 4, 2025

Fue fácil y agradable mi trámite, los agentes me ayudaron y me explicaron

Date of experience: November 24, 2025
Pennsylvania
1 review
0 helpful votes
Follow Michael G.
Unfollow Michael G.
Share Review
Report Review

Not good. I was able to download my documents, etc. and then it told me it's not correct? They are my documents. They are my knowing information and I still couldn't get on.

Date of experience: November 24, 2025