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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Just another way to track the public. Facial recognition is not required by any other site that I visit and is totally unnecessary.
I had to get to my private data using ID.me. The process was very easy to use. I was able to get my information and feel secure that my private data was protected.
I was impressed how quickly and easily I could set up and sign in. The wait time was a matter of minutes, and uploading documents was a matter of seconds. I was impressed how quick and brief the video call was with the agent.
Unfortunately, I found it very difficult to complete required authentication and video conferencing didn't work. Waited on hold for 45 minutes to get call, then didn't work. Spent over 4 hours trying again and again. Finally rep sent a link
That worked. Rep was very nice and took only a few minutes to verify me. This process did not work well for me. Very frustrating!
The experience was fine I guess ( though I wasn't able to access AZ DES after giving this garbage company my information) but it is completely ridiculous that we have to go through some scammy/scummy private company to access essential government services
I use ID.me various times during the year. It is easy to navigate and get to where you need to be. After the initial setup verification you are ready to safely navigate the sites that require ID.me
Easy to understand, staff was friendly, document upload quick and easy, video call connected and completed in under 10 minutes, login quick, efficient and secure.
Once you get through the security items to set up ID.me, it's easy to use afterwards. I have confidence in the security of ID.me. My former workplace, County government, required me to use it there.
Website is convenient, easy to understand and navigate. This website provided a hassle free process for renewing my enhanced drivers license.
Personal information does not belong on the internet because it puts people's identities at risk for being stolen or replicated.
My biggest concern with concerns about the upload and acceptance of my documents. I have used the other sites before and it was terrible. I couldn't get my documents recognized after multiple attempts so I was worried but this was quick and easy.
At first nervous because I am not a "techie". After going thru it a couple of times it became clear to me what I was doing and why. It did take me 3 times to get it right. That was my fault. Just follow directions.
I was so stressed out, Worried not to have all documents,
Thank God everything was available when agent of HR Blocked say no worry we will get the documents
Then everything was very cool and easy, I hate paper
Thank you very much
Excelente atención amable paciente muy buena de verdad gracias es muy fácil sencillo
It took a couple tries but after I realized I was doing something wrong with my end everything came together thank you Greatly
I was looking to access the the portal for VACCN. As a provider. I felt rushed to follow this process. I had not been required to follow these steps in previous years. I'm still unclear if this process is the correct step. I will have to call and clarify. Felt I wasted a lot of time
After wasting a great deal of time attempting to reopen my SS account, I used ID.me, a quick, efficient, direct and reassuring competency which produced the results I needed, access to my SS account.
Today is my first day. Give me a chance to experience a little longer, than I will be ready with more confidence to tell more about it.
My husband is 77 I am 75. To navigate these online sites is very difficult for us. I'd.me was very helpful and patient in helping us accomplish what we needed to do.
If I could give Zero stars, I would.
I do not like being forced to use a third party to access this very sensitive and important information.
Took forever.
Too many confusing steps.
Just horrible.
Answer: Hello! To reach a support associate at ID.me, please send an email to sj.support@id.me. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at sj.support@id.me. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me for assistance.
Answer: Hello Justin! For information on your IRS verification, please email our team at sj.support@id.me. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at sj.support@id.me. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at sj.support@id.me for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to sj.support@id.me for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at sj.support@id.me.
Answer: Hello! Please do not allow anyone to create an identity account using your personal information. Please email us with any further questions at sj.support@id.me.