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ID.meReviews 35,679

4.2
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,421
value
1,157
shipping
627
returns
617
quality
1,136
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New York
1 review
0 helpful votes
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Id me 2025 harlem
December 6, 2025

I received her from one of the workers at the unemployment office. The issue for me was getting the information scanned in at home

Date of experience: November 26, 2025
Virginia
1 review
0 helpful votes
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Use this on windows 10/11 SSA and it worked. Tried using it a Kay Jewelers on my mobile phone and it did not work. Couldn't use military discount - paid full price.

Date of experience: November 24, 2025
New York
1 review
0 helpful votes
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Una buena esperiencia
December 6, 2025

Que le recomiendo a cualquier amigo que tengan esta esperiencia

Date of experience: November 26, 2025
Maryland
1 review
0 helpful votes
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Excelente, gracias.
December 6, 2025

Excelente por el buen sistema y agilizacion de la información.

Date of experience: November 26, 2025
New York
1 review
0 helpful votes
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Annoying service
December 6, 2025

I set up account to sign in it let my to my social security account but after signing out and later coming back to sign in it keeps telling me that don't recognize my email or password, tried to reset password but I never received the code in my email account after 3 hours trying and trying I just gave up.

Date of experience: November 26, 2025
California
1 review
0 helpful votes
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Best way to securely Gaurd my data
December 6, 2025

It took me two hours, but I was in the hospital, trying to do it on my cell phone. Other than that it probably would've been faster.

Date of experience: November 26, 2025
Florida
1 review
0 helpful votes
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Invasive and overwrought process
December 6, 2025

It required using my phone to take a "video selfie," which felt invasive and was overly involved, and failed the first time I tried it.

It was difficult to get a good photograph of my drivers license, and so it read the year wrong and I had to fix it later.

Date of experience: November 25, 2025
Florida
1 review
0 helpful votes
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Never use ID.me
December 6, 2025

I can never use this service to completion and be able the be verified. The system always hangs up on the video selfie, though I have a 2025 Samsung phone. Very frustrating. My husband and I have attempted use 3 times to no result

Date of experience: November 26, 2025
Florida
1 review
0 helpful votes
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Can not access my account because I changed my phone number. I verified my identity and was sent a text message accepting the verification, however, I still can't access my online account.

Date of experience: November 26, 2025
Pennsylvania
1 review
0 helpful votes
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Muy Confiable
December 6, 2025

Es buena me ayudo mucho con toda la información necesaria

Date of experience: November 26, 2025
Macao
1 review
0 helpful votes
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Overreach, invasive
December 6, 2025

I have logged in to id.me many times over the last decade. This new verification process is time consuming and overly invasive, imho. You have to provide your full SSN, photo of your drivers license, AND you have to scan your face. They say there is no guarantee that your information is secure. I felt like I was bringing scammed the whole time I was jumping through their hoops. Terrible experience.

Date of experience: November 26, 2025
California
1 review
0 helpful votes
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Feliz y confiable
December 5, 2025

Fue una experiencia muy buena tuve muy buenas rrespoestas y todo fue muy sensillo

Date of experience: November 25, 2025
Virginia
2 reviews
0 helpful votes
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Not very difficult
December 5, 2025

Followed each step of each process and sometimes re-read for clarity. Steps are plainly explained for novices. I am nervous about exposing sensitive information and praying not to get hacked.

Date of experience: November 25, 2025
Sweden
1 review
0 helpful votes
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I am so glad to have completed this application.
To be able to go to your app to see your
Information, especially if a person is receiving
Benefits.

Date of experience: November 25, 2025
Texas
1 review
0 helpful votes
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Entrar al SSA Y IRS
December 5, 2025

Muy buena, me permitió entrar a las cuentas de manera segura y ordenada.

Date of experience: November 25, 2025
New York
1 review
0 helpful votes
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Identified but confused
December 5, 2025

I completed all the steps thru video call identification successfully according to id me, but the automated system kept telling me to complete the verification process for days, so I went to the department of labor in person to get matters straight and reieve my payments after four weeks, very disappointed

Date of experience: November 25, 2025
Ohio
1 review
0 helpful votes
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Helpful Info
December 5, 2025

ID.me, saved me a lot of time accessing apps that were important to access to fill out paperwork and made it easy, so I didn't have to jump through a lot of hoops that these apps all require now... so it saved me loads of time

Date of experience: November 25, 2025
Georgia
1 review
0 helpful votes
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Great experience
December 5, 2025

This was a simple and fast process, but it also felt extremely secure even more so than a typical 2 step verification process used on many other apps

Date of experience: November 25, 2025
New York
1 review
0 helpful votes
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Muy bien echo
December 5, 2025

La mejor de todas que eh tenido muy encantada y sin tardar tanto

Date of experience: November 25, 2025
Georgia
1 review
0 helpful votes
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Confussing
December 5, 2025

Very confussing, took 2 1/2 days to work through the process. Part of the app did not work. Timed out and had to start over. No explaination why data was needed to access app.

Date of experience: November 25, 2025