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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Have your ID handy and follow directions, this only takes a few minutes!
ID.me is safe and secure, also do not share with anyone your personal information IDs, important documents such as w-2, passports, SSN or any important identification documents or phone numbers with your email addresses or security pins to be safe. Blessings
Hello Jose! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Cory! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was a phenomenal and automated system that actually works fast amd swift. I appreciate the chance to do this online for i have tried contacting the irs regarding my tax return via telephone with no responce. Im just glad this process is done with because im assuming this is the reason my return had a hold as it is trying times and i could really use my return. Thank you
Hello Dequinte! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was welcoming, comfortable, in believe that life can turn around if you go half the distance and allow them to reach you… until then I will fully like to do this in regards to experience to my outcome once everything is settled.
Hello Chris! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I am Thankful, for the help an overall experience in helping us with the burden of extra expenses for low income families.
Hello Hector! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our member experience. -ID.me Social Response Team
At first I groaned inwardly when I saw that I had to set up new security on my account…here we go, another long, convoluted process…but NO! This program guides you through so quickly and easily! Thank you for setting this up to be the way it should be…customer friendly!
Hello Abby! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Having trouble logging on. Needed more info for a more secure logon, facetime wuth customer service, fixed problem fairly quickly and targeted problem. Felt more human than just choosing boats or sidewalks for sure. Made me feel more secure about the login itself.
Hello Randall! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was faster and much better than before. Easy to navigate and looks much better. Was disappointed that
Hello Darrell! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Still trying to find out how to verify my account but overall the experience was nice
Hello Tyre! We sincerely apologize for this frustrating experience. If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response Team
I'm a veteran and used ID.me to varify my Veteran status. It was quick, convenient and saved me 10% off of my iPhone purchase.
Hello Justin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great experience and highly recommend over other verification methods, especially for VA. Customer Service and video call was of the highest professionalism and wouldn't want to use anyone else given the time involved elsewhere and time required for verification of credentials. Special thanks to David who made the customer experience super easy and accommodating.
Hello Mike! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The most helpful hint would be to have someone handy with computer experience to scan and place documents in the appropriate boxes. Other than that the entire experience was easily accessable and do-able.
Hello Jean! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The agent was very helpful and he took his time and he was very knowledgeable
Hello Jonathan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Nice person, she help-me late at night I'm was so happy
Hello Gladys! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience with ID.me was quick, easy and pleasant. My verifier was very nice and helpful.
Hello James! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The technology is going too far as duplicate everything as possible since I was victimized stolen identity so Id me would help alot to match my true identity
Hello James! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
ID.ME
A new feature a id.me electronic wallet it holds all your sign in for all your most important places Irene had a new feature
Hello William! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Had problems verifying at first, but got it figured out after video calling.
Hello Nicholas! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Barry! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team