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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Love the help I definitely loved the assistance, helped make my time easier.
I've had no problems with receiving a verification code to my phone until tonight. Ironically enough it was only after I verified my id. Got to log into the IRS once and when I finally got back around to check on something the system won't send me a new verification code to my phone. I would give a lower score, but the issue could be on my side. If the problem is on my side I'll repost with five stars. For the most part, the site is awesome.
Hello Sean! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good! Easy to follow and easy to
Understand. Thank you!
Hello Vicki! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Simple fast customer service with great timing and understanding with no hick ups
Hello Steve! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
While it was difficult to get a clear picture on my chromebook of the legal documents, ID. Me was quick to reply and let me know the documents were not clear or I had covered up a corner. I finally decided to take pictures with my phone! The options available to me had clear choices along with clear concise explanations. Once I figured out the necessary information and quality needed, this was pretty quick process to verify my identity. Make sure your documents have the same address and name.
Hello Yvonne! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very easy to follow the steps and complete the forms for ID verification.
Hello Paul! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
They are so polite and helpful and just made the process so amazing. Thank you.
Hello Adriana! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Agent was very professional, everything went well.I had a good experience.
Hello Gina! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was so pleased that Hector was available the night before Thanksgiving. Thank you for excellent service with a smile.
Hello Amy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great, took some time but overall freaking great. Everything was beautiful. Colors everywhere.
Hello Adam! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy and fast very courteous this is the best app for stopping identity theft thank you
Hello William! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Recommend to use this website
It fast with using the agent to verify identity
Hello Tina! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had no idea what I was doing and she calmed me right down and made sure I got the task completed. I would have never figured it out and would have been in tears without her
Hello Rachel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was a new and lovely experience for me. Facial recognition, photos of id. Document verification.
I hope it was worth it to keep things secure
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Happy for right know I haven't received my card this week
Hello Roscoe! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy and fast a young pleasant lady who help was efficient and deligent with her services was in California during the day at 4 and was punctual
Hello Nancy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Definitely 100x easier than I initially expected. I can now access particular websites securely, and those same particular websites have fidelity in knowing who's accessing them. Thank you ID.me...A+++++
Hello Amia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Like I said before very professional personality Very general and understandable person make me feel so comfortable
Hello Max! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was great experience. It was fast. It was simple. I was struggling at first but this was much faster
Hello Graciela! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Have plenty of time available when you start this process to get your ID verified
Hello Harry! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Andrew! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team