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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Needed access to my W2's from prior years for a home loan and ID.me made access into the dark hole they are kept, with ease!
Hello Joe! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was a little sceptic but ID.me proved me wrong, they were patient, kind and professional and I really got the service I needed when I needed it. Thanks ID.me
Hello Tay! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience with ID.me was excellent. I would recommend it to my family and friends.
Hello Katrina! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was easy working with the ID.me portal. I recommend it for the quickness and the professionalism provided by the representative.
Hello William! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very helpful and made it easy i am in my late 50s and have never applied for unemployment benefits thank you for your support
Hello Agustin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Real and easy to use and very effective. It took all of three minutes to complete the steps and now I feel more secure and confident than ever.
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very kind the person who attended me. Completely satisfied.
Hello Johanna! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Jacob! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very good the service was very nice and very helpful
Hello Silvia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It took hardly 5 mints to create an account. However, it took a long time to wait for the 20% coupon code to use.
Hello Rajani! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
After many attempts through the IRS website and phone calls without any success.
The Video verification was great, with time was a few minutes, representative was great, explained the process and we got this done in minutes.
Great system, great representative, very satisfied
Hello Noah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Sharon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It is a friendly user interface and very important to have this access to your transcript taxes to do legal documents.
Very pleased with this method of communication!
Thanks and blessings to those being part of it!
Hello Nguyên! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was in a bit of a hurry while trying to go through the process but it worked out great and I feel like it's secure.
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Buenísima coordinación.me gusto el trato y más el programa para autentificar documentos
¡Hola Zorobabel! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
So quick and easy to understand, I'm happy with this application.
The anticipated experience. It was quick and efficient.
Very fast helpful and concise. Aptitude and character was very pleasant to work with. Would recommend.
It was quick & easy, & my supporter was very approachable.
Hello Kaylin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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Hello Angela! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team