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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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She did a very good job at her job today she was very quick efficient and helpful she answered all my questions she had great customer service skills she was very polite
My rep was very clear in her communications (American English! Thanks!), as well as friendly and helpful. I realize that a customer service position like this is NOT easy - especially with often frustrated or angry callers. But, she handled it with professionalism and poise.
Hello Randy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Jeff! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It's better now than when it first started want to thank you
Hello Austin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was having a difficult time getting connected to my Verified Agent by video chat due to problems on my end. She went above and beyond to help me to correct this problem. She was very professional.
Hello Anna! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Transfer to asking business was fast as well. Very satisfied.
Hello Mark! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Mi experiencia en ID.ME fue muy buena, excelente y profesional con atención al cliente.
¡Hola Mariano! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Except when I first attempted to register on my smartphone. The face verification kept telling me to get close, as soon as i get close it told me to move far. It was quite confusing. I decided to register on my pc and there were no issues.
Hello Justin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Following instructions was clear.
Easy to use software interface for entering all photos required to complete the process.
Hello Russell! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was quick and professional. The agent was friendly and approachable.
Hello Jane! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excellent! I worked initially from my computer and phone to take images of the materials. It was some work but the software was good.
Hello Dwight! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This was for discount from verizon. It took several tries but finally worked. Not sure why they needed it I had been getting the discount already.
Hello Rodger! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience with Id.me is a good place to start and they are very helpful and nice people to talk with.
Hello Danielle! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My rep was more than helpful she was friendly and straight to the appoint keep up the great work
Hello Breanna! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was fast and very easy to complete. Plus it allows you to receive discounts with retailers that you normally patronize.
Hello Timothy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
ID Me was easy to use. Know that you will need your license info at time of request to sign up
Hello Tracy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Just little confusing, probably just needed help to get the questions answered.
Hello Robin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Tony! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Gary! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Patrick! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team