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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Need to edit the last name on the profile, was unable to find how to do that. Take a couple of weeks trying to get to the place it needs to be. Finally was contacted by Support who help me. Still waiting to see if it worked.
Id.me was an easy process for me. Glad to be able to use for the information I needed.
Hello Rachael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was a great experience and very helpful as well!.
Hello Maurice! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Whenever a business site uses id.me to keep track of who's who, and requires me to provide that I'm ME, it's swift, smooth and simple. I feel confident and at ease with knowing my important, personal and private life is being kept that way. I recommend you use id.me if you have nothing to hide except everything that matters most to you!
Hello Melinda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This was a very thorough and precise and I feel that my information is very secure.
Hello Nathaniel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very good the lady was very professional and helpful not like the social security agency and the veterans administration
Hello Felix! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The agent was excellent, very understanding and was very patient. Thank you very much for helping me and guiding me, super excellent
Hello Liliannie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Simple instructions and easy to use with a detailed guide
Hello Anthony! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
They were very helpful with me due to my camera not working on me computer during the video call and sent a link immediately to my cell phone to assist me. They very professional in reviewing my documents
Hello Sharon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had to use ID.me to confirm my identity when accessing the IRS website. The process was straightforward and worked well. I was grateful that identity verification is being taken seriously given all of the scams and fraud going on these days. Definitely recommend.
Hello Julia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
A very pleasant, secure and helpful experience trying to get verified to finally get my tax refunds. Thank you so much.
Hello Jorge! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Quick and easy, my first time on line with ID.me Experience was great
Hello Marcelino! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Tony! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
While trying to work with ssa I could not log in. I used login.gov and was frustrated again. I went to your site,followed the prompts and within minutes was able to finish what had taken over an hour on the others
Hello Richard! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was good she was very helpful nice and polite she helped me I like this I would definitely recommend this for everyone
Hello Lafanda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This this experience was very friendly very professional and discreet
Hello Melanie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I learned that there was an email on file that I did not recognized which was keeping me from getting verified… it seemed overwhelming and disturbing… but I took it one day at a time and kept good correspondence with IDme as they navigated me thru the process of what they needed and how to keep going… once my case was escalated and they were able to look at it… the process became easier and I was able to upload the necessary documents needed to get verified. Uploading the documents was a bit slow and challenging, but one by one, I was able to submit all that was required. Once reviewed, I was sent a link for a video call, where I was required to present the documentation I just submitted. I felt confident that my issue would be resolved and that I would be verified. The entire process including back and forth emails took about 3 days… sO don't give up… follow the lead of IDme and they will guide you thru a streamline process. I was told that all federal and state agencies will be using IDme so it's important to have your documents in order…
Hello Abby! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Clear and concise forms. Easy and quick to complete the process.
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was very helpful and she was very informative she helped me immensely and I was very satisfied with the information and the response that I got following our conversation
Hello Darren! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience with ID.me has mostly been seamless, except the AI video verification feature is clumsy and is easily baffled, or this would be 5 stars. I ran out of ID attempts so a human had to get involved. Once my issue was sent to the help desk, my ID was verified within the hour.
Hello Sydney! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rose! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response Team