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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was quick and easy, and extremely helpful the young man was polite and appeared eager to get me fixed up the correct way.
It was quick and easy to use this system. Everything went smoothly and was accepted without any problems. Highly recommend this form of identification.
Hello Janet! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Process was easy. Host who did my video call Jenna was great. Very polite!
Hello Rob! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Customer service was excellent and very professional
Hello Jean! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I recently used ID.me to register my membership with a congressionally recognized Veterans Service Organization. The process was quick, easy and saved me from having to create another password to misplace.
Hello Kelly! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I am extremely skeptical about the internet and all the vulnerabilities it can create to our cyber accounts. ID.me has enabled us to have a preventive fighting chance.
Hello Lamont! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Validating my credentials to order my drivers license replacement was really easy with id.me. I was amazed with scan face technology and the steps were really clear and forward.
I would definitely choose id.me again in the future.
Hello Christina! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The process of proving one's identity is made easy and secure. My Agent helped me get video chat set up and patiently waited until I was ready. The process was quick too.
Hello Will! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Had an overall easy fast and secure call to help me get verified.
Hello Christopher! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I'm not sure about this. I hope it is as secure as they claim!
Hello! Please see the following article regarding data security and ID.me: https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-! -ID.me Social Response Team
Amazing it was certainly fast. Kinda hard at frist but once u figure it put its super easy
Hello Patrick! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This was the easiest way to identify myself, especially for someone who isn't great with computers or phones!
Hello Sammy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Wish it had sun menu for finding out if someone got the stimulus check
Hello Bradly! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy to verify. Looking forward to using it! Great ways to save money.
Hello Rodger! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I really hope it works and if it works I did me did a great job
Hello Darren! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was Having Problems Getting On Until they Helped Me Since I Changed My Phone Number and Forgot the Authenticator, But If you work with them They Work With you, Takes Respect too Get it Always Remember that.
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I finally completed identity verification I had problems before but this time I had a smooth ride.
I'm just entering the VA medical world, so this was my first experience with the system's partner, ID.ME. For some reason ID.ME had an old phone number for me. This caused me to be unable to receive authentication posts. On contacting ID.ME directly by e-mail.this quickly got resolved.
Hello James! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Feel like I understand the irs more and I can keep up with my personal information.
Hello Roderick! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Got what I needed in a timely manner, and the representative was kind and professional. Thank you
Hello Tabitha! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Anthony! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team