On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was on a Wednesday night, just before Thanksgiving. I needed some transcripts from the IRS and had to sign up their website. Lost my password and in order to get a new one had to sign up again, using my drivers license which was compared online with a 'selfie' by ID.me. It all took me no more than 15 minutes to get finally logged in at my IRS account.
I'm very elated about the simplicity and professionalism of the agents on ID.ME and will recommend them to anyone any day,any time and anywhere.
Hello Robert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast and professional service. Very helpful, patient.
Hello Joanna! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
After I learned which documents to collect, and uploaded them to the Id.me site, I had to fait a few minutes for a video review, where I showed the actual physical document. That was it. Very fast.
Hello Vera! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
William was very helpful. It didn't take long at all. Would highly recommend this site.
Hello Lisa! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was having issues with the site on both my phone and my laptop, but the in person verification was fast, easy and friendly.
Hello Victor! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast and easy! Easy to do right from the start. Two thumbs up!
Hello Herman! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Had to go through a lot but it was well worth it to make sure that my identity was secure
Hello Sharon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Had a identity problem and I was directed of what to do.was taken care of quickly and efficiently. Thanks for all your help.
Hello Frank! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was pleased with how quickly the experience was completed.
The site is very easy to navigate and the steps are very explainable.
Hello Ashwinni! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very simple, quick, and easy to use. At first i thought it would be another process like filing unemployment but then i realized i was already done.
Hello Matthew! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast easy simple and secure. Great service. Information accurate
Hello Thomas! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very helpful and able to confirm all my information
Hello Jonathan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Simple and easy to use. Step by step guide to verifying my Identity. Professional and quick zoom appointment.
Hello Wendy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very pleasant, understanding, very professional. Waited for me to get my thought together, when she asked a question.
Hello Theresa! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Everything clearly understood the service very trained.
Hello Federico! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Its easy, and the process underscored that danger lurks and that feeling secure should not be taken for granted.
Hello George! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The I'd me process is safe and secure and fast! I would recommend everyone to use it.
Hello Jeffrey! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It is a quick way to get ID verified. It was a little glitchy, but fulfilled its function without too many hassles.
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Albert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team