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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was the most fast and easy verifying your identity. I was totally surprised on how quickly it got done.
Straightforward process. Easy to navigate. Satisfied with the process.
Hello Tim! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Edgar! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Questions were straight forward and verification was quick and efficient.
Hello William! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
After I spoke with them on the phone to verify my identity I am able to use both email addresses to verify. Very nice
Hello Polly! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Representative was professional and polite made the whole process easy
Hello Joseph! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Craig! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good job hassel free, Gggggooooooddddd jjjjoooobbbb
Hello Raymond! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy with just a few information and clicks to complete
Hello Steven! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Directions are straightforward and easy to understand.
Hello Robert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was okay to do but still a little complicated to me
Hello Paxdon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I must say things have certainly changed... for the good. You made everything quite simple. Convenient. Comfy.
Hello Gloria! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Love the help and the way the questions were easy and the treat meant.
Hello Madai! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Never a problem using this service. Everything worked as expected.
Hello Derrick! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
So simple a caveman could do it. Did not expect a simple easy effective way to prove my identity
Hello Robert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
ID.me is a very valuable, useful means of identifying important data, such as military service. It expedites or enables many different benefits and is often one of the few creditable means of doing so. The account security measures can be a little frustrating at times, such as updating information like a new mobile phone number, but tech support is prompt, excellent, and worth the effort in my opinion. Besides, the security measures are for the benefit of the account holder as well as those others who depend on its validity.
Hello Russel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was quick, very simple, and very professional. Super kind
Hello Nathan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
His knowledge and understanding are demonstrated with his book. His examples of what a CPA should not do illustrates on why we need to document and go through check lists.
Hello George! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
We all need this my ss was hacked that was a nightmare now I feel protected.
Hello Robert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
What ever I was thinking about I seem to have forgotten about it at this time. Maybe when the sky turns green I'll remember what I was thinking about.
Hello Daniel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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Hello Jesus! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team