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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Great secure needed for everyone. Peace of mind is what I needed and now I have it.
Quick straight to the point very polite and very informative thank you for all your help
Hello Brahein! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
Everything was finally handled this time in a timely manner and it's been about 2 years trying to get this matter handled.
Hello Gregory! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Tea
Hard to do I could not be verified all because of my cell phone number
Hello Michael! We sincerely apologize for this frustrating experience. We are happy to help. If you have any questions or require any further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
Customer service was amazing they were very professional and helpful
Hello Ieshia! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Hello Melba! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very good and simple. Easy to use and it was a very good experience
Hello Roderick! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Excelente servicio y trato me ayudaron en todo lo que yo tenía duda
¡Hola Xiomara! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Had a pleasant experience in verifying my personal information.
I was asked by a very important government branch to use the service in order to identify and verify.
The fact that this particular government organization is utilizing this service is testament to the security of the app.
The process was easy, fast and comprehensive.
Hello Mike! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Wonderful job done and great helping I must say that I enjoyed it
Hello Kenneth! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
El personal que me atendió tanto en inglés como en español fueron muy amables, concisos en las preguntas y muy pacientes en la recolección de la información.
¡Hola Doris! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
This was my first time using the video conference by ID.me and it was a fast verification.
Hello Erickson! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was good an she was very nice an help me out than it was long it was quit an the email came rite away
Hello Marlin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The assistant was very helpful, respectful, fast and to the point!
Hello Jessica! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The woman I spoke with was very helpful and professional. Any person who is in this field of work should be just as she was...
Hello Rotondo! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I could not believe how easy it was to sign up with ID.me, and it got me a veteran discount. Very quick and highly recommended.
Hello Bill! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Super easy process, not stressful at all…senior friendly!
Hello Shelli! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The question were fine. I did not mind until I got to the SSN. It has been drilled into my head not to give it out. There was no message with regard to the security of the ID me's security. Perhaps I missed it? I really would suggest you add that.
Hello Pat! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Satified
Satisfecho, me ayudó mucho con el objetivo por el cual busque esta aplicación. Que junto a la ayuda del hija, les agradezco.
Hello Bernabe! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Friendly representatives Good document verification system
Hello Jose! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Maquevia! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team