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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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This ID.me is an excellent mechanism to verify military service universally throughout the various.gov websites. It definitely makes a veteran and active servicemember access to their records and requests for documents efficient and simple.
It was good and understanding and you guys are a very good team and i would recommend you guys to everyone who would need help
Hello Andrew! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
I'm not tech savvy, but this was extremely fast and easy for me, made making my IRS payment less painful
Hello Dennis! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
I have nothing additional to say. I have nothing to say. I have nothing to say
Hello Al! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
The verification was simple and quick. I appreciate the effort to make sure that I was Me! So many hackers out there. Keep it up.
Hello William! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Hello Kip! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Excellent service and extremely easy to use. No guess work
Hello Donnie! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
A very quick but extraordinary set of steps that positively ID the user -- left this users very very impressed and sense of high level security.
Wasn't able to get into my IRS account, scheduled an virtual appointment. Process was very easy, fast, and secured. I felt very comfortable with the agent to provide him with my information. The agent explained the process before an after the call, I follow the instructions that was given an was able to access my account again.
Hello Cornetta! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
This is a great site with friendly and helpful representatives. The companies that are involved are some of the best name brands in the world. Enjoy!
Hello Adam! Thank you for your feedback regarding our member support team. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
This is a very fast and easy experience. So long as you follow the instructions and you have what they are asking for, there's no reason why it shouldn't work.
Hello David! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Very well done and professional cordinated. I would prescribe yall to others that need the same thing are the most important thing as well as you have to offer.
Hello Walter! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
My experience was very good guy talk to was nice and ready to work with me
Hello Darnell! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
I am satisfied with the serviced I received from the representative
Hello Geneava! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Hello Juan! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I wanted to review my benefits for 2023, so I went to login at SSA's website. Since I do this maybe once a year, SSA wanted to verify it was me. I used the text option; however I never received the text. Frustrated, I saw an option for verification from ID.me. Not wanting to wait on a snail mail, I opted for this process.
Totally confidential and super quick. A couple questions, pictures and voila! I'm in!
AND
I DON'T HAVE TO MESS WITH IT AGAIN!
THANK YOU ID.me!
Hello Ken! We are glad that you were able to access the SSA successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
The website was easy to navigate but my questions were not answered as of yet.
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
Very user friendly and got a fast response. Happy with the results
Hello Rachel! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
System was tied to ID. Me which made everything easy
Hello Mychal! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kevin! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team