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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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This experience was extremely fast and simple to handle. I was set up with a fine agent who quickly made sure i was set up right and i understood everything. Very respectful
Don't have much knowledge navigating the web got lost more than once... But after reaching for help the team is just great they they will walk you to the process from beginning to the end believe me I experienced that today... To clarify I'm not a agent or employee just a happy guy that gained a little bit more knowledge thank you guys
Hello Jose! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Mike! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
The video call i experienced was quick and to the point very informative and helped with the issue. Encore ID
Hello Joshua! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
The process was very straightforward and it was completed in a short time. The agent I spoke with was very friendly & helpful.
Hello Barbara! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Estoy satisfecho con la aplicacion. Aunque es un poco complicado si lo pudieran modificar ustedes seria mejor.
¡Hola Luciano! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
It was a wonderful experience completing the process. I was a victim of identity theft in 2019, it was the most stressful and depressing time in my life. At age 63, retiring, everything I'd worked hard for was taken. The authorities told me that senior women age 60 & up had been targeted by imposters, scammers, and all alike. I'd.me is a company we should all be telling others about. I'm still going through much due to this happening. Secure yourself...these are days we should be enjoying, not having to worry.
Hello Cynthia! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
It was fast and easy. They were professional in walking me through the whole process
Hello Jason! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Simple website to navigate. Video chat representative was professionally kind.
Hello Dianne! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
The whole process was quick and easy to complete. So many things take too much time to complete. I was pleased!
Hello Viola! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Very consistent and thorough all with one common goal. To protect my identity.
Hello Kimberly! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I can't believe this site worked great! It was quick and easy...I got all the documents I needed.
Hello Katie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast and simple and easy and don't have too worry about too many people around.
Hello Cornelio! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy,good job, helpful, friendly, usefully, understandable meaningful,
Hello Maricor! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The IRS wants all kinds of additional information on you, including biometric information that it claims can be deleted after signing up but then gives you no way to do so.
Hello! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Easy to use. Didn't take up too much time. User friendly. No problems or issues with entering your information. Was able to pay my remaining balance quickly.
Hello Jan! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Hello Janet! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Fast, Easy and Secure. I had a positive experience. I would recommend to everyone.
Hello Tisa! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
I like it. Very easy I'm satisfied. Your opinion is good for me.
Hello Shabana! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Deborah! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team