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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was fast and easy and I felt very secure. It was amazing that these few quick steps provided me with a an amazing discount. Very worth she short time commitment.
Great site for quick identification of employment & discounts such as through Verizon. Great opportunities. Thank you.
Hello Alleta! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
SUCH a surprising and welcome departure from the usual cumbersome confirmation experiences! Simple. Clear. Quick.
Hello Jessica! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
This is Hi-Tech at its best
GO USA. The ability to be able to do a face scan and compare it with whatever database you have of me,information on file, is truly amazing.
Hello Rafael! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Ian! Thank you for sharing your experience with ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
I regularly use ID.me to log in to sites where it is available (like the US government). Today, I experienced the use of real time facial recognition to login to my account. Very impressive, it was fast and easy and gave me a feeling that my credentials for login are protected. I strongly recommend it's use!
Hello Dan! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I was able to accomplish what I set out to do in very little time with very little effort
Hello Bill! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The whole process was very well done. Document required were easily obtained. Technology to capture the document images worked perfectly.
Minimal wait for video agent.
Agent was efficient approachable and professional.
Hello William! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Quick and easy. Fast approved and walked me through each step
Hello Brianna! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Love the experience, it wasn't difficult to use or to create an account. Most of all the reassurance of how secure your personal information will be.
Hello Veronica! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Paul! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Once I had the info, as my husband past, I was approved and receiving a $ 28 discount on my Lowes order Thank u
Hello Karen! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Every step by step is so easy I was amazed will recommend to anyone thank you.
Hello Robert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Chevi! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excellent quicker easier and secure. The system is better quality and updated with no glitches.
Hello Hector! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
More could be done to help people who don't have a Smartphone.
Hello William! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response Team
Very simple and takes you step by step. Saves time and let's you verify for the IRS without using the mail.
Hello Jessie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast, great service and results. Super cool program and secure. Impressed.
Hello Mike! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
How I wish more sites were as easy to use as this site is. As we only have a computer and iPhone, our representative walked us through getting connected and we were off and running to finish the call quickly. I have forgotten the name of our representative, but I want to give a big THANK YOU to her for being so helpful and nice.
Hello Randall! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I tried several times to get verified without assistance, but it never would go through. I was a little nervous about a video call because I didn't exactly know what to be prepared for or what was going to happen. I literally did it sitting in my car waiting on my husband to get off work so quick and easy. The guy was so polite. This is more things should be this easy.
Hello JoAnna! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jill! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team