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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I used ID me for a discount on some Klipsh speakers I just purchased! It took less than 30 seconds to sign on, verify it was me, I had my discount! It was quick and easy.
Great very responsible helped fast good job overall
Hello Badomero! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very satisfied. Easy and secure, usually this websites are more complicated, buts this was easy
Hello Veronica! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excellent and I am satisfied. Whenever I tried, I was able to get through online or phone calls. So, till now I am very grateful and thankful for the support.
Hello Sukumar! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
From beginning to the end, the process was secure and personalize at my advantage Great job with the 5 ways of authentication.
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Everything is good thank. You for help me we are happy for help
Hello Macario! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
So grateful they work so late! Process was a bit confusing and many steps but we got the job done!
Hello Igor! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was getting ready to go to bed and decided to continue my verification process. I half expected not to get through but as soon as I joined the video call there was an agent right away to assist with my verification. Process was effortless
Hello Carla! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I am not so computer savvy. But I was able to follow instructions on my phone as I file my application on my computer.
Hello Julia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very easy to be identified as a member of the Armed Forces and
Hello Cecil! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Donna! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hey hello hello thank you very much I had a great time using your thing security was epic I
Hello Ryan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The agent assisting me was very fast and professional.
Hello Dominick! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great experience, my agent was clear and polite. I was able to get through with no issues.
Hello Kyle! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Len! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Well. I didn't get my I.D number. I have to call unemployment to reset.
Hello Yunnuen! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
Hello R! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Well treated. The customer service was patient and professional.
Hello Demetrious! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Used several times, and is correct. Dual verification is noted.
Hello James! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The interview process was fast and the interviewer was very polite. Prior to the interview, the document selection process was a bit complicated, but it was manageable. Thank you.
Hello Susan! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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Hello Anthony! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team