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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I enjoy the rewards offered and usually have great experience using the app
Hello Tony! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Amazing technology and flawless execution. The process was easy to navigate although one has to have a smartphone and ID ready to be able to move through the necessary steps. Acceptance of a photo would be even more convenient at present one submits but it is not immediately apparent whether the picture of the ID is acceptable. The process itself certainly makes it appear as if the personal data are well protected. For people who are less familiar with technology the process may be a bit daunting.
Hello Leonardo! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 5 star review of ID.me. -ID.me Social Response Team
If this prevents identity theft or even helps this service is the one to use as it appeared they already have your information just put your face on it it's that easy
Hello William! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The experience was a lot easier than I thought it would be.
Hello Kathorine! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 4-star review of our service. -ID.me Social Response Team
You will be surprised by how good the IRS site is. My expectations were for a clunky site, but it was well laid out, and gave me all the info I needed.
Hello Robert! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Good source too use verifying your military service.
Hello William! We are glad you were able to verify your military status using ID.me! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
I have to say this was a very speedy and kind service. My family is buying our first home ever and I have to say out of everything I've had to do the past 6 weeks this was the easiest part of it. My rep was absolutely amazing and kind. I have major anxiety and when she got in the phone and giggled with me I felt such a calming over me. Thank you for all of y'all help
Hello Sarah! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My experience With Id was very good. The person was very nice and respectful.
Hello Ravyn! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Bien todo bien solo esperando la oferta den parte de ustedes
¡Hola Yuleini! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
My experience was simple fast and easy. I was guided with detail and patience as well as understanding. Thank you
Hello Eterna! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Quick and easy instructions and registration. Will apply info to all retailers who accept
Hello Dan! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It was a very simple process. The agent was great! I thought it might be complicated but it was not after all. I'm glad I finally got everything straighten out! Now I can access my account with the IRS! Thank you so much to the agent Christian! He done a phenomenal job! Awesome experience!
Hello Angela! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Agent was very helpfull and polite.With the help of those guys you will finish your job nice and easy.
Hello Dragan! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Took long time but very happy. Lot of security measures.
Hello Dan! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The process was very thorough. It took slightly longer than 30 minutes.
Hello Rhonda! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
I did the live video chat and it was very easy and fast process. I'm a very happy customer with the great experience I had using this service.
Hello Christopher! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello James! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
From getting online to having a face to face video to help with getting an account was just perfect...very easy and user friendly and would suggest it to all that need to have an account
Hello Michael! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The only thing I like it this app it's save and easy for me to use specially nobody else can't use without you're permission
Hello Abdirahman! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Janeen! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team