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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The process was easy to understand, and uploading information was also easy process overall was excellent
Very fast, friendly service!
I was having problems with the website and verification.I was dreading a video chat, expecting long, complicated questions asking for papers I didn't have. What I received was the exact opposite. Very quick and easy.
Hello Janet! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The ID.me instructions are easy to follow. As long as you have the proper id and related documents, the process is seamless and fast. Glad to see our tax dollars produced a product that was worth the money.
Hello Stephen! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very quick and easy to use. I will be using this experience in the future. I would like to get a catalog when available.
Hello Gary! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excellent service fast and professional
Thank you for all your help
Hello Trinidad! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
ID.me provides a useful service. The process is secure and user-friendly.
Hello Abla! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The process of signing up for ID.me was intuitive and straightforward. Took only a few minutes to accomplish, and I soon had the information I was looking for. Nice job!
Hello Sam! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
When you finally get to this point it is very simple
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Had to do it twice before I finally was able to get to the right area and sign in.
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was awesome the tech knew what i needed and did what he could to make it happen. I was dealing with this issue for weeks and as soon as we got on he knew exactly what i was talking about and needed to fix the issue.
Hello Jeffrey! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Online was horrible. Went into office and lady was wonderful and very knowledgeable and nice.
Hello Candy! We sincerely apologize for this frustrating experience. Please send our team a message at sj.support@id.me for help. We look forward to hearing from you. -ID.me Social Response Team
The gal on zoom Kelly was very helpful the process to getting to her with the I d's and taking pictures was a hassle
Hello Kathleen! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 4-star review of ID.me. -ID.me Social Response Team
I must say the experience I had with ID.me, make me feel my personal information is protected from fraud.
Hello Allen! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Once I understood what I needed to do it was good. I have problems with boing what to do on my computer and phone.
Hello Dollie! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
The site uses multiple layers to assure it is you-I appreciate the protection with as many scams that are out there vying for your personal information.
Hello Terry! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Good, but I do not have any experience with it as of yet. Just signed up.
Hello Mary Jo! Thank you for your review of our service! If you have any questions or require assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
The company and representatives are very respectful. They are very professional at all times. I was not on the phone video call for a long time. And very pleased to how well they got my problem solved.
Hello Tony! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Humbling considerate genuine straight to the point accurate great energy
Hello Yusuf! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I had a wonderful customer service agent, very professional. The process was quick and easy
Hello Lynn! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
The process is very user friendly. Especially setting up an account for the IRS.
Hello Johnny! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Karen! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team