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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The person that I had was very helpful and professional and quickly handled all my questions and concerns
I was nervous about my face scan as I was wearing a shower cap after my hair dye. Luckily the scan does not captures the picture. It is a scan but without a picture
Hello Poonam! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The agent I worked with was very professional and incredibly intelligent.
Hello Rachael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The operator was friendly very clear on the directions and made me feel very comfortable thru the few minutes and the operator was fast in getting me verified for State Benefits Thank You
Hello Cory! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fairly easy to use. User friendly also. A good verification process.
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Im a dummy when it comes to using a phone for internet. Took over an hr. With someone coaching me to get verified. Needs to be more user friendly.
Hello Charles! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our member experience. -ID.me Social Response Team
Very professional. I appreciate all the help I received. I was met with kindness
Hello Cyrus! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good. I need more help though. I like that it's secured but we need more interaction.
Hello Jesse! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had a hard time submitting the required picture ID not because of technical issues but because you had to actually hit the submit field to bring up a menu of what method you wanted to use to get the picture to them. Very bizarre. Once I deciphered the non instructions all was fast and smooth. Except for an error message telling me to try again later. After wasting all that time submitting photos etc I was pissed off completely and just said forget this right now. Then, about a half hour later I received a text and email saying everything was great, I had been confirmed.
So. It worked. That's a good thing because basically it's the only option the IRS gives you to confirm your identity, but there could be just two or three explanatory sentences added to the instructions to avert 99% of the frustration I felt using the platform.
Hello Tina! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My verified agent was very courteous and even helped me through problems with my new computer, reconnecting with me via email and text message so we could complete the review on cell phone. I was very satisfied with the process and his perseverance.
Hello David! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Javier! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was a good one. It didn't take long and the steps are easy too.
Hello Carolyn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello James! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I loved the whole experience, the agent was helpful kind and fast.
Hello Diego! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very informative for me and my grandfather and of course my wife, I like to know more about how much I would get
Hello Tony! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Got my tax transcripts online. Saved so much time.
Hello Kristopher! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great customer service, good experience can you believe it definitely satisfied
Hello Destiny! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Had a good experience And l Learned a lot We'll be back if I need any other help thank you Thank you thank you thank you thank you very much
Hello Vivian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
On Nov. 30 I never experienced online verification but, through this process and being nervous due to scams and identity fraud so I tried it. Quentin my agent who was very detailed about everything he was great. So, everyone are not scammers but, they're out there. ID.me is very safe for your identity.
Hello Tracy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The process from beginning to end is very simple, just follow the directions givin and there's no issue!
Hello David! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team