On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The instructions were easy to follow and it took no time to complete the process.
I had a very good experience. I recommend it! Thank you!
Hello Nicolas! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Satisfied for all my transactions that I did today
Hello Veronica! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Henry! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Extremely helpful and understanding when I finally got to video chat with her.
Hello Travis! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
For a senior which is not good in the computer like me the procedure is hard.
Hello Lorna! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was dreading changing to the new ID.me but the instructions were easy and was done fairly quick.
Hello Cyndy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Facial recognition should be a great security improvement. But WHY does the government want my face in its databases? Who and what agencies will use this data? Gun registration? Political identification and affiliation? This aspect is the most troubling and requires explanation.
Hello Robert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Professional, and user friendly. Good surprise that the process was straight forward.
Hello Vicky! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was very fast and easy it was very good they asked me for a few things and was very nice
Hello Mya! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very Helpful in getting me signed up! Easy to use web site. Took only a few minutes with Video Chat and he had the answers to my questions and was very Courteous and not in a hurry to finish working with me.
Hello Allen! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hi,
Since I put my info in with this company. Being a Vet it's had it's rewards. They keep it simple, they also find a good many deals from companies. Which is groovy.
In short I've never been disappointed by these folks or the staff
Hello Christopher! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Super easy and quick! I was able to quickly complete my identification process in no time and its so easy and fast that you can get done in 30 sec!
Hello Elizabeth! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This experience was a real good one for me. I'm not that computer savvy but this was very easy for me to navigate.
Hello Flora! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Muy buena y efectiva porque para llamar x tel es muy tardado y no tiene uno el tiempo y esto fue algo rápido y sensacional muchas gracias
Hello Alma! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Experience was wonderful great customer skills handling everything I needed to get done
Hello Dwayne! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The dealership in Harlingen tx sign me up but did not explain nothing in detail am so disappointed with everyone.
Hello Antonio! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The instructions said it will take 5 minutes or 20 minutes to sign up. My first attempt took over 2 hours and it was not complete (because I had shaky hands). So, I took the other approach that took far longer. Once I reached the in-person interview everything went very smoothly. Good luck.
Hello David! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Damen! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Pat! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Donald! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team