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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Typically, when a user interacts with a government (state or federal) site, instructional content (how-to-use) is a bit of a cluster. ID.me was very easy to use, with simple verification steps. No hair-pulling over what info was needed at all.
They make sure that they're verifying the right person. I felt very secure with my information being shared by them.
Hello Takora! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
To setup was quick and easy to use. I have not experienced any security issues yet and I am hoping not. I will keep you posted and great job.
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was wonderful. Agent very nice and I was verified quickly! Yay
Hello Theresa! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast and easy, I like the fact that if they're not sure they do ask for FaceTime to prove your identity
Hello Deborah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Is very impressive and is very helpful I graduate them to actually keep up the good work to help people with their expertise of skills
Hello Isaiah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Expected that the process to get my task accomplished was going to be a problem, as it was time sensitive and extremely important, but using the ID.ME process turned out to be an easy task and I was finished in no time!
Hello Sharon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I'm glad there is a video chat option. My agent was patient and pleasant. I was sure it would be a long and stressful process. I was worried about nothing.it was a fast and easy.thanks to my agent.
Hello Joanna! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This has proven to be easy to use and quick to get verification done so far.
Hello James! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The date fields were somewhat cumbersome. After several attempts eventually accepted the dates.
Hello Audrey! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Service was easy and fast. I recommend it, I thought it would be complicated but the video call was very easy and the staff was very attentive and friendly.
Hello Aracellys! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Really good experience and perfect service this help the most the People to be save
Hello Krismay! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was dreading logging in because I would need to reset password, but it was very easy.
Hello Maria! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had never experienced a verification process like this. It was simple and quick to navigate.
Hello Artie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good its just a lot of work to get it done and when your going thru the diagnosis that I am going thru its very stressful and I really think it effected my situation. More than than making it more simple.
Hello James! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Professional, positive, and truly thorough. Like really thorough...
Hello Jeff! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My technical skills are lacking and I don't like using cell phones for online stuff. I used my computer to get through the process, but that meant taking photos with my phone, then transferring them to my computer. It took a while, but I got through it.
The video call referee was very kind and professional.
Hello Deborah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I found the experience to be reassuring that my information is secure.
Hello Jalene! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Its was amazing they was amazing had helping with everything I needed help with
Hello Anna! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
First time video call
Agent was very patience with me
Hello Debbie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Anne! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team