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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Referee agent was super nice, professional and helpful.
Hello Maricelys! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good on video, the agent was clear on his word visible on the screen. I didn't take to much time to review all the documents I have. Submitted.
Hello Benewende! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response Team
Getting the Doc.s photographed was a challenge for me with the equipment I have
Hello Harles! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My overall experience it was well everything was elucidated correctly and i had a nice understanding on everything.
Hello Ky'lin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience with this situation was pleasant Spoke clear Very helpful and friendly person
Hello Hoang! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I am able to maneuver through multiple Federal Agencies with secure sign on. It makes the process easier.
Hello Charles! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good customer service they answered all my questions overall good ppl working there
Hello Diego! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
At first I was skeptical about not being able to interact with a live person. The customer support person who handled my request was on point. They emailed me to begin the process and followed up with me throughout the entire process and through to the end. I am very satisfied and would suggest that anyone who uses ID.me to follow instructions and have a little patience.
Hello Chris! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
You did a great job and it helps me a lot I love the good work you have been
Hello Angel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was hard to go through everything but you figure it out after a while
Hello Joy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
No tax returns for 2020 or 2021. I pulled everything to verify so now I'm verified and on my way to get paid.
Hello William! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My phone not connected to Wi-Fi and not updated. I figured it out when your giving some feedback.
Hello Carmen! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was great experience the time was great and also I appreciate the patience from you guys. I hope everything turns out great!
Hello Jermaine! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Tarae! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great experience. This made my day, I thought it was going to take hours. Very impressed
Hello Erika! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The video chat verification process with an ID.me host is the way to go after signing up and taking photos of 1 primary identification and 2 secondary identification from the list they provide.
Hello Wise! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had connected with ID.me some years ago in a different state. Multi-factor identification seemed a plus and, after arranging this, I did not use it for some years. I moved to a new state, changed cell phone carriers and even had forgotten my initial registration. I made a mess of my sign-on process. The staff at ID.me were able to untangle my issues and set me right. I appreciate their friendly and professional help!
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Even though it said 2-3 days, my updates were done during the same day I submitted my changes. I received responses to the several changes/updates I needed to resume my state agency application process. I was able to access my account with all changes. This is satisfying since I will have to do a legal name change again. Thank you.
Hello Angelique! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very good Very good customer service very polite And very understanding quick and thorough
Hello Ellis! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mick! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team