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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was very easy and quick to fill. Everything is very well explained.
ID.me app was very easy to follow. I am truly grateful for this app.
Hello Glenda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fantastic awesome marvelous terrific as can be I love the customer services unforgettable
Hello Demarkus! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Check this out for amazing $$ saving discounts at places you never thought to be able to use. I qualified under Military.
Hello Stephanie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Can't really give an overall description of my experience because I'm not completely done.
Hello Danielle! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Was very simple to complete and makes me feel a little better about my info being secure
Hello Mark! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The process is not necessary difficult. My original documents uploaded should have verified my identity. However, ID.me required additional information.
Furthermore, during the process I continuously had to keep logging back in upload my documents.
Hello Lisa! Thank you for sharing your experience with ID.me. We sincerely apologize for this frustrating experience. If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response Team -ID.me Social Response Team
Asked to provide a lot of personal and private info.
This info would be the same as those asked by phising site and/or or a scam.
Got no feedback response from the client.
If I was not submitting to the CDPH agency I be really worried!
Hello Thomas! ID.me is a trusted technology partner to multiple government agencies and healthcare providers. We provide secure digital identity verification to those government agencies and healthcare providers to make sure you're you—and not someone pretending to be you—when you request access to their services online. Data security is our #1 priority. We do not share information with third parties without our members' permission. You decide whether or not you wish to release your information or to keep it private on a case-by-case basis. If you have any questions, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response Team -ID.me Social Response Team
Top tier, easy accessible an very quick. They made sure my issue was resolved after literally 2 years of my accounts being lock an having issues.
Hello Toni! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was easy for me to get started. I will recommend it to anyone who wants to learn how to use it.
Hello David! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was great and easy, it was a fast process I would definitely recommend for others to use it if they could.
Hello Desaray! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My agent maintained professional, knowledgeable, patient and easy instructions that put me at ease and got us through a chore I thought would be horrible. She was efficient and kind, quick and she smiled.
Hello Leilani! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very helpful and very nice service and easy to using.
Hello Ming-Det! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Id.me helped me figure out my issues with quick responses and kept on the issue until all was completed. It was super easy to get my Tax verified.
Hello Sacha! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Lydell! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very User Friendly and secure! I was able to navigate through the steps easily and it allowed be a retry if something didn't work right the first time!
Hello Charla! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Jesus! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
ID.me Support is very swift with responding to inquiries.
Hello Timothy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good and satisfied I have everything I take of my business with a person who take them time
Hello Claudette! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excellent everything was exceptionally perfect thank you
Hello Terry! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Elida! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team