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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The first day I couldn't get it done by PC.
When we (very helpful Arlene) switched to my cell phone it froze my phone.
Day two, again with Arlene, it was much smoother.
The full ID.me experience was easy. The user interface made everything simple to get started. The person who helped me was professional and took care of everything in a few minutes
Hello Greg! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I appreciate you all for your time spent with me and
I enjoy every moment with you guys thanks and keep it up
Hello Bibiana! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Video chat from my computer did not work, however the agent was able to send a link to my cell phone which worked amazing well.
Hello Prentiss! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was Great took only minutes they were pleasant knowledgeable Security is their number one priority. Great System!
Hello Carolyn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I added the app to my phone when I saw the ebenefits page said there was an app available.the app worked fine.
Hello William! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I'm not very good when it comes to using my phone. Fewer steps would be useful.
Hello Joseph! We sincerely apologize for this frustrating experience. If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response Team
I am 100% sure that my identity is safe. The way that the process is there's no way that anybody can try to use my identity.
Hello Dawn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Signed up for Medicare in less than 15 minutes. Instructions were easy to follow and fast execution
Hello Timothy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I have been dealing with identity issues for a while now and thought today was going to be painful. Lucky ID.me let me prove I am who I say I am fairly quickly without multiple forms of ID, paperwork, bills, Etc.
Hello La-Guam! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience with ID.me was excellent I tried the other to steps to verify my ID.me it was some what different and a little difficult if you are a person that do not have much computer experience the ID.me verify that I did was setting up an appointment at the nearest UPS logistics store bring in the proper ID and hand it over to the ups store clerk and they scanned my ID with in seconds and the process was finish fast service excellent customer service
Hello Steven! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great experience. Quick reliable and easy to access. Very helpful
Hello Swayanprava! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It easy to do and it was easy to talk to the people
Hello Jennifer! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very professional, simple and fast attention, the agent was very kind in verifying my information
Hello Gregory! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great experience. Quick and easy to use. Multi-Factor Authentication was nice touch. I was able to upload my documents fast and easy. Simple to use.
My experience was EASY and very funny. Excellent ID.me
Hello Leicester! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very helpful and respectful I'll recommend everybody to come here
Hello Bishop! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Chilly day and a bowl of warm chilli and your best buds watching Avatar when it first came out.
Hello Paul! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very easy to use, fast, and convenient. I was able to do everything from my phone.
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was very very pleasant the staff the agent was very helpful
Hello William! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Richard! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team