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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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So simple, was able to get everything I needed at 10:30 pm! I fully expected to have to continue into the next day but was wrong. I was able to access the documents I needed from the IRS immediately after using the IDme site.
The lady who helped me was really nice and got it done quickly
Hello Jillian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This process is both secure and easy to complete.
I found the site very organized and easy to use.
I felt very comfortable and secure while on the site.
Great job people!
Hello Joseph! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
El servicio fue excelente. La persona que me atendió fue muy amable
¡Hola Jessica! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
I needed my military discount to reflect on Verizon. The website took me to ID.me. I logged in and completed all that was required. I was verified and connected back to Verizon for my military discount. Thank you!
Hello Sandra! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Web site was very difficult for uploading pictures. Was finally half descent once i talked to a person.
Hello Walter! We sincerely apologize for this frustrating experience. If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response Team
Signing up and using ID.me was extremely easy, received approval right away and was able to link account to receive 10% off a cruise.
Hello Lynda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I highly recommend this site to be done online.
It was the first time that my Online form did not get stuck by a glitch. Very User-friendly and bug-free system of operation.
Indeed a five-star. Thank you.
Hello Sisi! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
De primero pensé que nunca me recibirían la video llamada como es mi primera vez que tengo cuenta en ID.me no entendía como acceder a un representante hasta que logre comunicarme gracias
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Hello Thanh! Thank you for your 5-star rating of ID.me! -ID.me Social Response Team
This was my first time using this platform to access any governmental agency. Their process is simple and instructions are clear. The most important feature is that I felt it was secure.
Hello Aaron! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I'm very frustrated right now I need help fixing my issue
Hello Samantha! Thank you for bringing this to our attention. Please send us an email at sj.support@id.me for help. We look forward to hearing from you! -ID.me Social Response Team
I found it to be quick and easy to use. It really suprised me that it took so little time to sign in. Today I had two different occasions to sign into two different accounts and it worked great.
Hello Frank! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
In and out was great...the person was very professional
Hello Tyrone! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Era primera vez que asia una videollamada con un una
Personas tan amable muchas gracias por su ayuda
¡Hola Jesse! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Considering all that is needed for a secure and safe ID verification, the process went smoothly, fairly quickly, and not too complicated for even an old guy like me.
Hello Walter! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My agent was so amazing she was quick and very courteous.
Hello Joshua! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience with ID.me couldn't have been easier. Even though I logged in from my laptop, I was able to submit pictures of my driver's license and do a face scan with my smartphone. And I'm 60! I'm not a tech savvy youngster.
Hello Emil! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Joe! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Yohanny! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amber! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team