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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was easy,fast and simple. The way things should be.
I needed some of my tax forms, so the IRS sent me here to verify my identity. The process was so simple and painless. I had my account up and running in less than 5 mins. I was able to quickly get my tax forms I needed. Great site.
Hello Robert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Process is user friendly but secure. It makes you feel better that someone would have to pass a facial scan to be able to log into your account.
Hello Lissa! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Muy buena atención de parte de bárbara muy amable y muy buena ayuda estaré muy agradecido x ayudarme y estaré en espera de q se resuelva pronto mi problema
Hello Jose! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great fast and simple agents are friendly approachable and professional
Hello Cecilia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Rosa! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Everyone was gracious and helpful. When I was stuck on a page I got very good help in the process
Hello Maria! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The representative was very efficient and very professional throughout the whole time
Hello Misty! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Tuve una experiencia maravillosa.
Por problemas de incapacidad visual tuve necesidad de ayuda adicional tanto de mi hijo como de las 2 personas que me atendieron.
Dios las bendiga
¡Hola Dora! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Great customer service. The employee was knowledgeable, kind and patient with me. He was an example of excellent customer service.
Hello Nakia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great and very supportive and in steps.
Very educational.
Hello Shay! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was able to read directions and follow them easily.
It was a pretty quick process and had no issues.
Hello Lorie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy and very understanding, the agent was nice and kind.
Hello Kelvin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Agent was thorough and professional in my video call
Hello Celina! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very well satisfied and great customer support. Very helpful and understanding.
Hello Andrew! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The directions are really easy to follow. I expected it to be much more difficult.
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast and easy - but the process of deleting cookies and requesting "video id" and photos of ID cards be deleted is NOT fast and easy. I used this because the alternative was going to be more tedious and difficult.
Service is professional and efficient. The ID me process is relatively straightforward given how secure the app has to be and what it has to do.
Hello Jake! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Overall I like id.me. I've had an acct for years and it's always allowed me to receive discounts that I wouldn't have known about otherwise. They're also great about sending emails for promotions and things like that. It's very secure and it's one site I don't worry about as far as scams & being hacked goes. The only thing I've been slightly annoyed and had a little difficulty with was updating my info. It takes a day or so after you provide the correct documents for the info to be reviewed and approved. I did have to do extra steps to verify my identity as well even though I've had an acct for years. FYI if you have to do the facial scan it's better to do it on a laptop vs your phone. When I did it on my phone I got a msg saying I needed to have a video call with a rep but everything went through fine when the scan was done on my laptop and I didn't need to speak with a representative. So, other than a few time consuming obstacles when it came to the verification process it's great and I'll recommend it to everyone.
Hello Rebecca! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy very well understood. Simpley a person needs to be patience. Do to high commands of other callers and questions
Hello Dimetrius! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Patricia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team