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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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A++++ excellent grade a smooth as can be. Print professional and helpful.
No complaints love it easy to use and save
Money. Service returns shipping quality value. Overall
Would recommend and you should give it a try
Hello Michelle! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
ID.me is an effective way to confirm online identification. If the government uses it, it must be good.
Hello Alvin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I came to a website to buy an item and then boom…. The website offered me promotions as educator. It was through ID.me. At first, I was scared to enter the information I was asked for, but then I found that it was a safe website. I definitely will recommend it to anyone that works for the education system. Thank you ID.me for helping me rest with tranquility.
Hello Luz! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The site was very user friendly. Fields could be filled very easily. THe form was asking minimum information.
Hello Maddugaru! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Efficient secure was easier than expected I was referred by D arrows tax service. It was so easy I ended up not being able to file last year due to securing identity. This made everything so easy
Hello Michelle! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
At first, I was skeptical. However, I needed to use the USTPO website. Verifying my identity was quick, simple and seamless. I am glad to know that accessing my information required a verification process.
Hello Lenora! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Satisfied, happy I got my business took care of so fast.
Hello Denise! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I couldn't set up an account for SSA.gov. I tried for 3 days and kept getting locked out of my account. When I signed in with ID.me and completed the steps, I was connected to an agent by video chat. He was very knowledgeable and professional and walked me through the steps. In less than an hour I was all set up and good to go. Thank you John (with ID.me) for helping me!
Hello Betty! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was good very helpful and easy to understand
Hello Roman! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Had to enter my info two times before it would accept because the directions for what to enter when using a veterans drivers license was not specified as to what to do next.
Hello Henry! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response Team
Good and resourceful. Person was very helpful. Was the first time using video.
Hello Jimmy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The lady was very patient I'm not computer savvy I needed a lot of help
Hello Thomas! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My ID.me experience was great. I had to be redirected to upload documents I have uploaded before but the guided questions and instructions made the experience smooth and easy to follow. The human contact during the video chat was helpful and understanding. The feedback and options were straightforward and direct. I just hope that the results will be favorable as I dealt with uploading my documents.
Hello Mene! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had my number changed since my last sign into IRS.gov so I had to create a new ID.me. Which was a hassle at first getting the necessary documents, taking pics and then having to do a live video call to validate everything. BUT when you realize this is for your safety it's worth it and the live video call maybe lasted 5 minutes and the rep was professional, personable and friendly.
Hello Connie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Jorge! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
When other logins fail, ID me works every time. I don't understand why it's so difficult to login to the VA. I am glad though that it seems very secure.
Hello Becky! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Was very easy to follow instructions step by step, what items I needed to provide and the fact that I could save my information and return later to complete if necessary.
Hello Bart! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Concerns about security were settled by the time the experience was completed. The survey after was more confirmation that private information was secure
Hello Diane! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
A simple call to Lowes customer service and I easily logged into Lowes ID.me. I did it in about 10 minutes and succeeded the first time.
Hello Roberta! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Deane! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team