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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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All in all good system in my opinion. Picture ID,front and back...facial scan... CODE TO PHONE NUMBER GOOD SECURITY
Very smooth process. Will recommend to colleagues, friends and family.
Hello Gary! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was very professional and helpful and new experience for me and look forward to any other experiences with video chats
Hello Melissa! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
At first it was horrible because I had issues getting my documents accepted.but video agent really turned things around and made my overall experience great.
Hello Carrie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was ok. I think it took a while to have it all said and done but we'll it finally did and I'm glad I can show it off to the people and right opportunity that might request the verification.
Hello Dionne! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good experience. Respectful the agent was nice professional had patience with me.
Hello Jorge! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Overall satisfactory experience with signing up with I'd.me
Hello Charles! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Muy buena experiencia y clara fues muy importante para mí averme comucarme con ustedes
Hello Juan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience with you was extremely great from the beginning to the end
Hello Viliulfo! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very friendly almost felt like I knew her for years the way we talked very respectful outstanding job
Hello Chelsea! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Amazing and I appreciate that they made an exception with the money that is owed to them.
Hello Julie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good experience thank you for your help. Just checking
Hello Simone! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Simple fast and great customer service very professional and polite
Hello Shuntell! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This website is the best one for verification and processing of verified data. Thankfully
Hello Najiba! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I'm trying to get into this one email and i can't because i don't have a code and now i just got a letter Dec 5th and i have til tomorrow to send it back which is not fair
Hello Beatrice! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The ID.me verification process provided easy step by step instructions for a highly technical verification platform.
Hello Demetirus! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Process was very simple and fast to use. Would recommend this program to others,
Hello Scott! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Somewhat easy but great experience. I got the results that I was looking for. Thanks for verified me.
Hello Luis! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was quite easy to create a new account. The instructions were very clear to follow. Only thing is a verification code is required every time I log into my account. This is done for my protection.
Hello Neena! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It's great service, and helpful with understanding
Hello Jundi! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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Hello Allan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team