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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was very good real fast the lady was very nice she wasn't rude Ashe answer all my questions that I wanted to ask her
My experience went well. I fill out all the information that at this point I can recall it in my head.
Hello Jorge! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Lossie! Thank you for your feedback regarding our member support team and the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Video call is the best way to go, but the hassle going through the process. Trying to call all the numbers and transfered to another representitive which just hangs up on you is redicuilous
Hello Maria! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our member experience. -ID.me Social Response Team
I live in a foreign country and it was impossible for me to get access to my IRS data online. It is easy for those living in the USA but not for expats. Id.me made it possible and I am grateful for that.
Hello Waldemar! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast the guy is the best man ever he knows what he is doing and how you make it there and back to the way to the end of the day
Hello Eatl! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good communication and business skills to help all civilian's accomplish there goals in life
Hello Jerry! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy to use. Polite assistance. Helpful assistance. Easy to understand.
Hello Michael! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Happy happy happy happy happy happy happy happy happy happy happy happy happy happy happy happy happy happy
Hello Ricardo! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very Helpful and Respectful. Very Professional. Easy, Quick. Thanks So Much!
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was quick courteous service with great personality
Hello Tiffany! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Perfect and very good understanding helpful nice spoken
Hello Antonio! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast and easy service with the video compare with all the documents being sent.
Hello Cindy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I am happy that id.me is trying to keep identities secure but improvements can be made to expedite the process with live agents on hand to coach. I am still thankful
Hello Melvin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our member experience. -ID.me Social Response Team
Do it….nothing to it for video chat. Fast, easy, and thorough. Professional.
Hello Sue! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
When you lose your jobs it's very stressful and I had to call to get my reset and everyone I talked to was sympathetic and professional at the same time.
Hello Heather! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Excellent customer service, very patient and polite agent!
Hello Mario! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hicieron un excelente trabajo con el ID me lo recomiendo
¡Hola Carlos! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
The entire process was very quick and very professional
Hello Charles! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The process was very easy to accomplish and once you just follow the directions it was no problem
Hello James! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shedettaha! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team