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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Quick, easy and friendly. It didn't take more than 5 minutes start to finish. Good job,!
The video verification by ID Me, took all my stress away after several attempts to upload my documents had failed.
Hello Nana! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our member experience. -ID.me Social Response Team
This is a very honest, safe, secure company that is on top of their game. The video call was fast and quick and the person was very helpful and polite.
Hello Sylvia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was kinda aggravating i still was not able to get finished with it. I don't understand the last step
Hello Matthew! Thank you for bringing this to our attention. If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response
Some what satisfied never use this before new experience
Hello Javier! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response Team
My experience was very good, and my agent was very helpful
My experience was amazing handled with the utmost care and advanced knowledgeable intelligence..
Hello Kimara! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It's was ok. Something were difficult to file out but other then that it was fine.
Hello Efrain! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our member experience. If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response Team
Fast easy and efficient. 3 words you do not associate with government. All verification should be like this.
Hello Greg! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
I'd me was quick and easy. I thought it would be a lot more difficult but was very simple.
Hello William! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was Fast and easy. The agent was professional and straightforward. I couldn't ask for anything else more.
Hello Demahdric! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Very good experience the call was easy and very clear to hear and was fast thanks a lot
Hello Noureddine! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I am a young guy that is in to technology, and gotta say it was a little bit of a headache, first off the documents gotta be uploaded to a specific format that any other common user old or young would not understand. Secondly it is bad that ID.me does not have a way to verify that the device being used has a chat cam or camera attached to it for video calls. Finally the meeting with the representative was pleasant and professional and felt pretty secure.
Hello Miguel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our member experience! -ID.me Social Response Team
Great Experience very efficient and easy. It wasn't what I expected it to be,I thought I was going to have to answer a thousand questions.
Hello Travis! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Hello Robert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our member experience. -ID.me Social Response Team
Great experience i would recommend for anyone else who are in similar situations as i am
Hello CJ! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Quick and easy. The video call was quick and the person i spoke to was great. Writing this review is the most work i have had to do. At least 50 characters, cmon,sheesh
Hello Stephen! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
My experience was totally different this is what it's come to because most humans are corrupt!
Hello Silvia! Thank you for your 5-star rating of ID.me. If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response Team
The agent was professional but courteous in aspects
Hello Reginald! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 4-star rating of ID.me. -ID.me Social Response Team
Greatly appreciated thanks for your patience and I didn't have any problems at all
Hello Dustin! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team