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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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This experience was awesome, very professional, leaves the client in the video in satisfaction by making sure the client has all information he/she need. Setup process and procedure was very simple
Hello Jasmine! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
The agent was very helpful and nice. She was very professional and she did her job and it didn't take that long.
Hello Markela! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Fabulous fast and pleasant I'm not great at computers but this was very easy to do
Thank you
Hello Judy! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
The gentleman on the phone helped me very much. He answered my questions and everything went quick and smooth
Hello Joseph! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Great customer service Josh was very helpful and professional
Hello Lyndon! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Bueno, siempre y cuando se puede conectar desempleo directamente
¡Hola Miguel! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a xx.support@id.me. -Olivia, ID.me
Amazing experience, thank for your help. I was very pleased to see secure security measures.
Hello Christina! We are so pleased to learn that you felt secure using our service. We appreciate your 5-star review of your experience with ID.me. -Olivia, ID.me
Not too bad somewhat vague,but extremely helpful. I would recommend it to anyone in need of some help. ÀÀ
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are always striving to improve our member experience. -Olivia, ID.me
Excellent customer service
Awesome interviewer
Easy n friendly experience.
I think this site is well done.
Hello Kellie! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
I enjoyed my first time never experienced before. It was personal the man was polite.
Hello Anthony! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Awesome, I don't know what else to say the experience was necessary I guess.
Hello Alphonso! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
Good job very professional love the team had a great experience with the worker help me out very well
Hello Marice! Thank you for your comments regarding our member support team. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
I'd.me if you have all your documents and are correct the process is straight forward and quite simple.
Hello Wayne! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
I am pleased with how fast friendly and knowledgeable the lady was that helped me
Hello Alexis! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
I needed this for IRS interactions. The process was relatively easy and quick.
Hello Glenda! We’re so happy to hear that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
I was trying to get information on my unemployment benefit for the pandemic relief
Hello Hiram! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
Very confusing at times but hopefully it was worth it
Hello Donovan! Thank you for sharing your experience with ID.me. We appreciate your feedback! —Olivia, ID.me
Mi experiencia no fue buena porque hice mi verificacion en mayo,estoy en diciembre y aun no recibo mi reembolso
¡Hola Maribel! Gracias por el tiempo que se ha tomado para dejar una reseña. Lo apreciamos mucho. El trabajo de ID.me se limita al proceso de verificación de identidad. Por favor comuníquese con el IRS si tiene alguna pregunta relacionada a su declaración de impuestos. -ID.me Social Response Team
A pain in the $#*! to access benefieries travel. And after getting authorized I can't access my travel claims because of a problem
Hello Bret! We appreciate your bringing this to our attention. We are here to help. For assistance, please email us at sj.support@id.me for assistance. —Olivia, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me