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ID.meReviews 36,351

4.2
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,424
value
1,159
shipping
627
returns
618
quality
1,137
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Wisconsin
1 review
0 helpful votes
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Id me sucks!
January 1, 2026

You just don't get it. I need my records from the last 40 years and there is NO option to click on and you don't answer the phone! Thanks to tRump, everything is broken!

Date of experience: December 22, 2025
Pennsylvania
1 review
0 helpful votes
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Me!
January 1, 2026

I love it that I can see my benefits thank you so much because I don't receive the paper anymore. This is more convenient for

Date of experience: December 22, 2025
Texas
1 review
0 helpful votes
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Very easy full out
January 1, 2026

I am a student at Houston Community College. I am working to improve my education and skills. I am responsible, motivated, and willing to learn. I attend my classes regularly, complete my assignments on time, and ask for help when I need it. My goal is to succeed in college and build a better future."

Date of experience: December 22, 2025
Virginia
2 reviews
1 helpful vote
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Privacy matter's
January 1, 2026

Using ID.me is the best way to avoid identity theft, it is virtually impossible for someone other than yourself to access your account ( information) it's theft proof. I recommend this site for personal protection.

Date of experience: December 22, 2025
Philippines
1 review
0 helpful votes
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ID.me Trusted and Secured Network
December 31, 2025

Wherever I go, I feel secured that I can access my personal information and pertinent documents with ease and confidence. Wherever and whenever my personal information are needed I can provide them in a timely manner.

Date of experience: December 22, 2025
Florida
1 review
0 helpful votes
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Something went wrong try again
December 31, 2025

My last experience with IRS.gov did not require ID.me. I made several attempts to create an account, but an unspecified issue kept creating an error. I then tried multiple ID form option, and then finally a video call. I tried several more times to access IRS.gov with ID.me error: something went wrong. I tried all troubleshooting suggestions and searched the web for additional help. I could not access myIRS.gov or ID.me account on the ID.me website.

I will just call the IRS Monday for assistance.

Date of experience: December 15, 2025
California
1 review
0 helpful votes
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Too invasive
December 31, 2025

Very invasive. Asked for my ID and a facial video, without explaining why it was necessary and what they are going to do with my information. It was creepy.

Date of experience: December 21, 2025
New York
1 review
0 helpful votes
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完全可以讓我信靠的公司
December 31, 2025

讓我有被保護的安全感,她幫我也很有耐心
態度謙和,幫助我,問的很周密,謝謝她的幫忙

Date of experience: December 21, 2025
Wisconsin
1 review
0 helpful votes
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ID process
December 31, 2025

A smooth process but put about 1/2 hour aside to complete the process. My agent was great and walked me through till completion.

Date of experience: December 21, 2025
California
1 review
0 helpful votes
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Quick, easy, and secure
December 31, 2025

The process was easy to setup and made it easy to log in after setup

Date of experience: December 21, 2025
France
1 review
0 helpful votes
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Easy Multi-site US Government Login
December 31, 2025

I found ID.me easier to use and had fewer issues and frustrations than with other multi-site login accounts I have tried.

It was certainly easier and quicker for me than Login.gov.

Date of experience: December 19, 2025
Florida
1 review
0 helpful votes
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Have your child with you?
December 31, 2025

I think you'll find a capsule summary of my experience with my opinion. I have the same fuse with any other governmental, electronic identification systems, and not a few corporate ones. Unless you have extensive experience in this form of electronic warfare, bring a teenager.

Date of experience: December 21, 2025
Texas
1 review
0 helpful votes
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Quick and Easy experience
December 30, 2025

My experience with ID.me was smooth and straightforward. The instructions were clear, and the verification process was quick. Customer support was available if I had any issues. Overall, it was a positive experience.

Date of experience: December 20, 2025
Georgia
1 review
0 helpful votes
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Tried. No tesults
December 30, 2025

Jumped thru all the hopes including ID verification. Uploaded document. Did the face scan. When finally going to site it kicked me out due to Sales Force issue?

Date of experience: December 20, 2025
Pennsylvania
1 review
0 helpful votes
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Id experience to create account
December 30, 2025

ID me was manageable but I encountered some problems switching between browsers to upload facial recognition because fields would freeze & I wasn't sure if the information was processed. After several attempts I was able to open my account. Let's hope access continues?

Date of experience: December 20, 2025
North Carolina
1 review
0 helpful votes
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Agents are very helpful and friendly, but the process is INSANE. Nothing seems to work, and you have to do everything multiple times. We are quite familiar with interacting with the IRS on-line and virtually, but this process was the most confusing and frustrating experiencees I have ever had.

Date of experience: December 20, 2025
Virginia
1 review
0 helpful votes
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HORRIBLE!
December 30, 2025

The program is horrible to use and is not intuitive in any way. The instructions are unclear. Be prepared to spend some serious time on this endeavor and be prepared to gouge out your own eyeballs and replace your computer and cell phone after you throw them across the room.

Date of experience: December 20, 2025
Sweden
1 review
0 helpful votes
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Worked great!
December 30, 2025

Tried repeatedly to get on to SSI account and was locked out and no way to contact SSI and talk to a person so tried ID.me and got right in. Thanks. Should have known private industry could get the job done.

Date of experience: December 19, 2025
Nevada
1 review
0 helpful votes
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Not great not terrible
December 30, 2025

Position before and the other one when I verified through I need me to the VA site I need me verified but would never give me back to the NBA to be verified so I still can't get my stuff on the VA site because it won't verify me

Date of experience: December 20, 2025
Texas
1 review
0 helpful votes
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Don't give confidential information to anyone. If a government agency wants it, tell them to use your information they already hold.

Date of experience: December 19, 2025