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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The experience i had was excellent the trusted id.me referee was very professional helped me with the issue i was having i would refer family and friends to use id.me
Fue muy ameno y fue directo a lo que yo necesitaba
¡Hola Esther! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Outstanding and professional service. The process was simple and only took a few minutes to complete
Hello Willie! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very fast very simple and nice agents I enjoyed my time as I went into the situation thinking it was going to be extremely hard but it wasn't
Hello Otis! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Very satisfied and it wasn't hard to upload the stuff they needed and the lady was very nice that I talk to and I was very satisfied with it
Hello Zelda! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support agent and ID.me. -ID.me Social Response Team
Muy bien todo él trato y. Me ayudaron en lo que nesecitaba
¡Hola Luzeneida! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Excelente. Muy facil de completar toda la informacion
¡Hola Carmen! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
The gentleman that helped me was very kind and it was very fast and easy to do
Hello Angela! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
The process was perfect very easy and the referee was great!
Hello Rafael! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
This was a great experience and comforting to be vetted by ID.me in order to access the site I needed!
Hello Claire! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Agent was very effective and efficient getting me verified
Hello Dawnyeild! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
At first I felt good about it and thought I would be fast. Then when it came to I.d.me I got trouble some. It didn't fell to safe disclosing that much information
Hello Jose! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
Hello Don! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Love the agent very well spoken and knowledgeable thank you
Hello William! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Good service provided helped me get through the process
Hello Deanna! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
The person I spoke with got a nice attitude and she was so nice and talk nice
Hello Withcenet! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
I WASNT ABLE TO GET THE IDENTY TO GO THROUGH FOR ME. THE TEAM WAS PROFESSIONAL, PATIENT AND KNOWLEDGEABLE OF THEIR JOB
Hello Melanie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great experience started out tough, but it ended great and the dude on the VideoConnect chat was patient and super helpful and totally professional…
Hello Kenny! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Me atendieron rápido y la solución al problema fue sencilla, sin tanto tiempo de espera.
¡Hola Ronald! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
The video call was good, just the verification of the documents didn't go as smoothly
Hello Thomas! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our member experience. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Latia! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team