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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My needs were met in a quick and professional manner.
Hello Alonso! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Hello Randy! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Hello James! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Me ayudaron en español, el agente fue amable y rápido, gracias por eso servicio.
!Hola Ana Maria! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. Envíenos un correo electrónico a xx.support@id.me para ofrecer un comentario adicional. - X, ID.me
The technician was very professional and knowledgeable. I had issues with my iPad and he was able to provide me a work around.
Hello Jiimy! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
The whole process was more time consuming than I anticipated but thorough verification takes time. The instructions were clear and video interaction was brief and professional.
Hello Richard! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Totally useless! Spent 2.5 hours in many attempts, trying to get IRS pin for just one of us--personal data, driver's license photos, selfies. Used every phone # I am connected with in several attempts as part of ID. FAILED EVERY TIME. IRS should use a bit of their big funding increase to replace these guys. Very frustrating. Deserves zero stars.
Hello Lydia! I’m sorry to hear that you still need help to verifying your identity. Please email sj.support@id.me and our team will respond shortly. –Olivia, ID.me
Mrs. Shannon was so polite and patient and professional as well.
Hello Tajee! We’re so happy that your experience with Shannon was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Satisfied with my experience at ID
Web site. Thank You very much.
Hello Ronnie! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Once I got my phone squared away everything fell into place Thanks for the experience.
Hello Bryant! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Wonderful,professional, helpful. He was helpful in doing his job and appreciat him, for taking his time for that
Hello Rachel! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 4-star rating of your experience. —Olivia, ID.me
Went well and good I really like the experience I just want to get my card I lost my old one and I'm trying to get my new card so I need to get my new card because my money is in there but Bank of America won't give it to me so I had to call you guys to verify my identity which I did and I'm hoping to get my card as soon as possible thank you I really mean it yes help me out a lot
Hello Jorge! Thank you for your 4-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Easy and fast right to the point and simple... great customer service no complaints at all
Hello Juan! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
I went through this ID.me to set up verification of my ID for the IRS. The site is well-designed to provide clear cut steps. There were many options to choose two IDs for a video review; I used my passport and state issued ID. The time required for the document review was about 5 minutes. The connection to the video reviewer was even quicker. The questions were straightforward and presented in a professional manner. A positive experience overall.
Hello Jo! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Smooth and easy process, the agent was very clear and professional with directions
Hello Alana! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Fast not Furious staff was proficient and kind, going back and forth with the links and signing in a few times was a little much just like trying to complete this survey really 50 characters
Hello Linda! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Hello Ken! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
You can get a fast and great treatment with the operator interview.
Hello Virgenmina! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
She was very nice and ready to help me I had great experience
Hello Stanley! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Teeson! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —Olivia, ID.me