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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I am not a video chat person, but this process was better than I anticipated. The operator was very approachable, clear with their words and made the process more comfortable for me.
Agradesida con su atencion personal espero k mejoren muchos mas gracias x su atencion
!Hola Ysabel! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. EnvÃenos un correo electrónico a sj.support@id.me ​​para ofrecer un comentario adicional. - Olivia, ID.me
Found the process from beginning too complicated. Could be so much smoother if video chat from beginning. Too many steps to verify. I do understand it is for my protection. Thank you for the service.
Hello Rita! We are glad to hear that you were able to complete your verification. Thanks for taking the time to share your experience. Your feedback will help us improve as we move forward, and I’ll pass it along to our team. –Olivia, ID.me
Helpful and friendly
Very Satisfied.
I am grateful for the support and the opportunity to make this process so smooth and easy. It was something new to me and I am pleased with the kindness of the Woman who helped me. Thank you
Hello Kristina! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
I am very pleased to say as a customer service representative myself to receive the same response of professionalism from a different agency. The lady that help me, Ms. Jacqueline was emphatic, provided instructions that i could understand and was direct in her video presentation. Thank you for your service.
Hello Julieta! We’re so happy that your experience with Jacqueline was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Now I can apply to government services easily, thanks to ID.me representative made it easy and secure process
Hello Merce! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. -Olivia, ID.me
The person I had was very polite and it was very east to do!
Hello Dakyia! Thanks for letting us know that our agent did such a great job. We’ll let them know you left this review. -Olivia, ID.me
My experience was very easy and fast because customer service was excellent and the agent was very friendly to me
Hello Robert! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
I had a great experience this process was as easy as possible the agent was very professional and helpful to make sure it was done properly and fast as possible I really think having id me is a great idea for people to feel secure about their accounts without having to worried about fraud anymore
Hello Jessica! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
It was a painless process. Although this survey isn't painless I have a hard time coming up with words. 50 characters is alot. My brain malfunctions at 10 characters.
Hello Joseph! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Fast, and secure, customer service representative was great
Hello Nicholas! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
My experience with ID me was easy and very safe & secure
Hello Michael! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —Olivia, ID.me
Very good and satisfied the agent spoke so polite to me she addressed me with respect and
Hello Gerhart! Thanks for letting us know that our agent did such a great job. We’ll let them know you left this review. -Olivia, ID.me
My agent marlon was absolutely the best got it done was quick.professional and helpful
Hello Kip! We’re so happy that your experience with Marlon was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
It's easy and sucure I'm glad that I did it it lets me know no one could falsely use my if
Hello Nelsonrene! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Very helpful with the intrusions. He helped me with the camera work and he was very understanding. It was a fast and reliable translation.
Hello Elva! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
I was extremely satisfied with my operator. She was very nice and explained everything very professionally.
Hello Elizabeth! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Although the facial self-scan for identity verification did not work for me, I was immediately directed to a live agent who connected via video chat. She was courteous and efficient and verified my identity quickly. I recommend IDme.
Hello Rob! Thanks for letting us know that our agent did such a great job. We’ll let them know you left this review. -Olivia, ID.me
Hello Amber! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Really helpful thank you so much for everything really good service and very nice person
Hello Juan! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me