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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Approachable, responsive and professional very friendly and kind people 5 star business
Hello Vincent! We’re so happy that your experience with our team was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
This feature is definitely a plus. It alleviates long hold times for a Representative. The entire process took less than 15 minutes.
Hello Victoria! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Positive,friendly,welcoming, Thank You! I felt at ease talking, and I feel happy with my experience
Hello Karen! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
While using the self service function I ALWAYS got the "OOPS Sorry something went wrong" page and I was never able to get the page that would permit you to take pictures of your license, SSN, or passport.
Finally I gave up the self service and decided to use the video assistant. It was simple as long as you read the suggestions on how to take the pictures one needs to upload and picture requirements. EASY.PEASY
Hello Robert! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
The person was very nice and helpful. I thought they would be ride and not helpful but I was wrong
Hello Kristy! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Rápido y muy buena atención departe de oos inspectores
!Hola Ivelisse! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. Envíenos un correo electrónico a sj.support@id.me para ofrecer un comentario adicional. -Olivia, ID.me
I was trying to get a copy of last year's W2 as requested by a college that my daughter is hoping to get in to, and the IRS referred me to ID.me. I was a little nervous showing my documents to a complete stranger on the other side of the video call. He was very friendly though, and displayed great professionalism in making me feel comfortable.
Hello Meli! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
I was nervous about how the whole thing was going to be, but it was greater than I expected, and very pleased
Hello Brian! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
I need the verification of ID for unemployment benefits. Agent was very knowledgeable and fast with resolving my issue.
Hello Marvin! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
It was very painless, the young lady I talked with was nice and efficient.
Hello Gail! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
I'm very happy to report that you guys did a great job helping me today,thank you for your service,made things easy and I felt comfortable.which all customer service representative had the professionalism,nice attitude,making the public Respect civil service people,thanks alot
Hello Patrick! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
First time using id me so I'm still learning how to used
Hello Thomas! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
If you have all the necessary documents your experience will be hassle free and expedient, protecting you from fraud.
Hello Eric! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Had trouble getting my camera and mic to work but ken went above and beyond to make sure that I was able to communicate with him... Give him a raise
Hello Nathan! Hello X! We’re so happy that your experience with Ken was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Me trataron genial y con mucha paciencia y respeto
!Hola Hector! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. Envíenos un correo electrónico a sj.support@id.me para ofrecer un comentario adicional. -Olivia, ID.me
My experience with ID.me had been very good it's the best way to prevent fraud against one's identity.I've experience while using id.me it's very fast and reliable I will look forward into using the app for my assistance again.
Hello Tyricus! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —Olivia, ID.me
Hello Pablo! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
I was surprised at how hassle-free this part of the process was, especially seeing as I'm living abroad working for myself and had trouble getting together documents that met all the requirements.
Hello Jay! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
It was a time consuming affair, but with all the identity theft that goes on, i appreciate the ability to be verified professionally. It is a welcomed necessity
Hello Edward! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nora! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me