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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was a little confusing at first. But you can't go further if something is not right! I loved the fact that I could do it from the comfort of my home, in my pjs, in the evening! The gentle who did the video chat verification was professional and I could easily understand him (no heavy accent). I do mean to offend anyone as I am from the South and have a little drawl myself, but I try to speak clearly. Anyway he was professional and polite. The process was quit. Glad to have easier access to my IRS.gov account!
This was fast, professional and easy! Noah was polite and friendly.
Hello Rachael! We’re so happy that your experience with Noah was positive. Thanks for taking the time to share your experience. –Olivia, ID.me
Excelentes, la espera fue poca y las personas que me atendieron muy amables
!Hola Hellen! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. Envíenos un correo electrónico a sj.support@id.me para ofrecer un comentario adicional. - Olivia, ID.me
It was tremendously accurate and pleasant.I believe they have more than enough of experience.Thank you.
Hello Percy! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Getting through all the other parts before talking with the agent took not a lot of time. It was kind of fun going from one step to the next.
Hello Alex! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Follow all the instructions for scanning and uploading documents. Have all the ID handy for photo authentication. The video confirmation is fast and easy.
Hello Kevin! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Very quick and painless, very nice and friendly operator.
Hello Timothy! Thanks for letting us know that our agent did such a great job! We’re so happy that the process of verifying your identity went smoothly. -Olivia, ID.me
Very fast,very to the point If I would have known it was this simple I would have recieved My unemployment benefits alot sooner.Im trully pleased thnx
Hello Timothy! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
I had a few issues verifying my own identity. Therefore I had to do a live video chat, it was so simple. It took less than 2 minutes, the technician was super helpful, smiled the whole time, really appeared as she enjoyed her job, and she was very good at it! She was approachable, knowledgeable, to where she was able to walk me through steps so easily. I would definitely recommend using this site to verify identity, it was so quick and easy!
Hello Tara! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Awesome, thank you. Very helpful. Solved my problem immediately. Phenomenal
Hello Louis! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Excellent service, very professional, very friendly, they serve people very well
Hello Kendric! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
This was my very first time working with ID me the young lady that verified me was very easy to work with she was very professional and very polite, she used words like Thank You, you are Welcome those words are not used much anymore these days. I had a easy Wonderful experience In spite of the early morning time Thank You. I have been so stressed due to I needed me verification ASAP and before I was disconnected I already had my confirmation letter in my email. I was very Impressed and very Satisfied all the way around. Thank you Again.
Hello Cynthia! Thanks for letting us know that [agent name] did such a great job. We’ll let our agent know you left this review. -Olivia, ID.me
It was very good thank you so much. I hope I never have to do this again.
Hello Randrick! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
5 stars she was very professional and very helpful
Hello Corrina! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
It was ABSOLUTELY PERFECT! I couldn't of asked for a better experience truly. The lady I spoke with verified my identity quickly and in a very professional manner she got what I needed done and finished rather quickly. And she answered all my questions of concerns when we were finished those questions were no longer a concern. But she also told me my money should be on my direct deposit account within 2- a few weeks but yet nothing has been issued to my direct deposit account yet and it has been WELL OVER several weeks
Hello Melissa! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Very good experience customer service agent was really nice and polite and helpful and did a really good job helping me through the verification process and process was fast thank you.
Hello Clayton! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
I was directed to ID.me by the IRS, and though the whole situation was a bit stressful, ID.me was fairly straightforward to use and not so bad of an experience. I didn't know what to expect with the video call, but the agent I talked to (I think his name was Christian) did an exceptional job. He was very friendly and set me at ease right off. Professional, while still personable.
Hello Denton! We’re so happy that your experience with Christian was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Muy buena y el anfitrión muy servicial se entendia todo claro
¡Hola Edwin! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. —Olivia, ID.me
The agent who assisted me today was very professional. I felt very secure in them verifying my identity.
Hello Rudolph! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
I was very satisfied w my experience w this service & my agent
Hello Clinton! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Paulette! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me