On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My experience, was the best. Great communication skill and fast service, I would recommend for others!
Website was helpful and the video call with agent was fantastic, safe, very fast and secure. I was finish with all the process in less than 10 min or even 7.
Hello Piotr! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Good i love how fast it was didn't take that long it was right to it
Hello Tyquell! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Hello Tracy! We’re so happy that your experience with Andrew was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
I had a pretty good experience with my video chat thanks
Hello Crystal! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Pleasent and quick. It took almost 5 wks I believe to verify who I was through the verification process,but I know the security is needed.
Hello Jose! We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —Olivia, ID.me
It was good the lady was really helpful and professional she maid it really good job
Hello Gabriela! Hello X! Thanks for letting us know that our agent did such a great job. We’ll let them know you left this review. -Olivia, ID.me
Pleasant and easy verification process. Highly recommend it!
Hello Hermelindo! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Very helpful satisfying and courteous the lady was very patient and understanding
Hello Chris! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
The process was a very safe and reliable one. This made me feel safe. Although I had a lot of problems with the technology to complete all the steps, in the end it was able to be completed successfully.
Hello Ramonita! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Excelente atención por parte de los operadores y los pasos a seguir muy entendibles
!Hola Netzahualcoyotl! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. Envíenos un correo electrónico a xx.support@id.me para ofrecer un comentario adicional. - Olivia, ID.me
Awesome easy and I accurate simple understanding and excellent customer services help
Hello Larry! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
The personnel I spoke with were Exceptionally helpful, knowledgeable, friendly, and considerate.
Hello David! Thanks for letting us know that our agent did such a great job. We love our support team too, and we appreciate your 5-star rating of your experience. -Olivia, ID.me
Mi experiencia fue muy buena y me atendieron rapido
!Hola Nelson! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. Envíenos un correo electrónico a sj.support@id.me para ofrecer un comentario adicional. - Olivia, ID.me
Quick and pleasant but I'm not to great on electronics
Hello Michael! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
It was direct and straightforward video was clear I hear clearly she was very polite and professional. The interview went well and fast!
Hello Willie! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Overall, pleasant and efficient. I would use it again and recommend it to others.
Hello Sheri! Hello X! Thank you for your 4-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Easy to use system,I was really satisfied,don't lie being forced to do thi survey though seems repetitive
Hello Cassius! We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —Olivia, ID.me
Very nice and 100% good experience. Explain very well
Hello Arnold! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
My experience was very helpful quick easy and very straight forward to the point
Hello Sergio! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Quashon! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me