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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Respectful and cordial all questions were answered with detail
Had a very pleasant experience. Very professional, helpful and kind.
Hello Marilou! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
I used ID.me to verify my identity. My personal documents were transferred using a link to the ID.me center where they were reviewed. Once the review was complete, I was invited to video call with the ID.me center. During the video call I held up the documents transferred previously, verified my information with a live person and was told I was now verified and would be able to use the IRS site for my taxes.
Hello George! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Very much satisfied. Also strongly recommend others
Hello Vijay! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Was dreading the hassle,but was surprised,it was simple and the agent who assisted me,was very polite
Hello Lila! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
It took 2 hours to get to the point of supplying my driver license. I was told that there was something wrong. Today I went back in to continue the process and the system makes you start from the beginning. I chose to have help through the chat. It took another 2 hours to finally get everything completed. The people helping me with the chat were great, the rep that helped me with the online visit was also wonderful. The system might be great for those that know it or do not have problems but it is really badly designed for when womething goes wrong.
Hello Kathleen. Glad to hear that you were able to complete your verification. Thanks for taking the time to share your experience. Your feedback will help us improve as we move forward, and I’ll pass it along to our team. –Olivia, ID.me
This program makes many things much easier overall and is worth the time and effort involved. They have great & helpful customer service representatives who are knowledgeable as well as friendly.
Hello Ariane! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
It was a pleasure talking with the gentleman that facilitated the call he was fast, efficient, and professional. Sincerely Kyle S Anderson
Hello Kyle! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
ID.me provides a central ID repository for accessing the IRS and Social Security and other services (that I have not yet accessed). Knowing that the USG has invested in ensuring that a given person is who they claim to be is important and reassuring. I am happy to have completed my ID.me verification process.
Hello John! So glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 4-star review of your experience with ID.me. —Olivia, ID.me
My experience was great with the customer service agency, and I must commend it.
Hello Don! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
I'm a first time ID.me user and I was completely impressed with just how polite and friendly and patient everyone was! I would love to use them again. They made all my fears of going thru people like this go away! Recommend them to all!
Hello Lori! We’re so happy that your experience with our member support agents were positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Tried multiple times to use the selfie tab using my phone and each time it stalled and did not finish. Using a video chat agent was actually pretty quick. The only thing I had to do beforehand was figure out which documents to use and to properly scan them in so they could be uploaded. The agent was friendly and it did not take long once it started. I recommend the chat.
Hello Richard! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Very polite and easy. Didn't have to wait long at all
Hello Chadwick! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Very quick verification process, no troubles. Video chat agent was very attentive and helpful.
Hello Joseph! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Great and easy also very helpful and understanding, nice. Guided me to understand more of what I had to do
Hello Jason! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Even me being as computer illiterate as I am, it was understandable. I was able to navigate the computer system without my wife! LOL. Super easy and efficient
Hello Jason! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
EXCELENTE ATENDIMENTO, ME SENTIR SEGURO, A ATENDENTE FOI SIMPATICA, ATENCIOSA E PRESTATIVA
¡Hola Silas! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. —Olivia, ID.me
My representative was very friendly and professional.greeted me with a smile and was quick doing her job.
Hello Stephanie! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
The agent was kind,he provided fast service as well.
Hello Lynette! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Extremely happy and stress free with the professionalism ID.me brings to the table. Great way to get it done with ID.me verification!Thank you
Hello Bethanie! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nathaly! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me