From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Muy buena experiencia me ayudo mucho me atendieron bien y me agrado mucho el proceso q se dio me atendió una excelente señora y supo explicar como se debe muy educadamente
Easy to work with full confidence. In the past I could reach IRS, Social Security and other official sites directly. There was always a concern whether a genuine site was reached. With ID. Me this concern is resolved.
It asked me a bunch of questions and I had to upload my documents several times, in the end it didn't let me login to the IRS giving me an error
My experience was good and helpful fine thank you. Because of fraud that is going on in these days of time.
I was able to upload everything successfully on the first try, no hassle or confusion. The uploading process was so user-friendly and quick.
Positive. It allows the convenience of giving different options. So you can find the most suitable choices for your answers. It is a very explainable system allowing for easy overall set-up
Already had an ID Me acct. Tried to use it to sign in to view my SSA notice mentioned in an official email (I had done so successfully in the past). After entering username & info, I was informed further information was required to confirm my identity. Ok; kind of like signing up for direct deposit; front & back of drivers license then a biometric video face scan(?). After this, I got an "unsuccessful" reply with options (seek help, redo). I just went back, tried again using username/pw combo; got right in. Checked the statement. New this time was a multi paragraph list of conditions and cautions including one paragraph saying no responsibility for any use of my personal information whether for official purposes or any other reason. I probably should have stopped when I read that but I didn't.
I'm pretty used to online sign-in routines. This one was pretty bad. I feel sorry for folks who are less computer savvy having to navigate this system. Do better.
Since they don't specify which smart devices work with verification system, uploading did NOT work at first. No instructions or useful alerts or error messages are ever given, you're simply looking at a blank screen wondering what the problem is.
I am disabled an I was able to do our taxes after years of not being able to do them. ID me is so easy to set up and doing your taxes are so easy and best of all it's FREE.
It was a bit long but I felt that they covered alot of bases to help protect me at no cost. That's cool
Of course data security is a concern but we are stuck with risks to work w government agencies. The ID. Me account setup worked ok until the selfie. Then it seemed to crash and I didn't get any confirmation or error message. Not a good way for the process to end
Simple way to safeguard identity, takes very little time, agent was very professional snd very patient in that he was dealing with an old guy!
Not sure what kind of answer your looking for in reference to my experience...
I wasn't aware of all of this was done without my knowledge which brings me to my identity being compramised an brought to my attention in the year 2007 when I started work with corporate n since have been trying to get things in order with interference every step due to a system that now is brought out in public but there is more to this/these accounts that does not need to be public knowledge nor family it is all personal...
No fun, comp[cated and disgusting. Spent hrs doing it and no one accept AI to discuss it with... junk!
It needs verification that who ever is trying to get you peronal information will need to pass, it gave me a sense of security that I would expect from a government entity
It was the simplest of ID verification processes I have ever experienced since this process has eveloved on the internet - it was very easy.
My experience was stressful at first. But once everything was solved, everything was ok. That wait time for the video chat was a little long but worth the wait.
Very good experience, very clear, everyone I dealt with was very clear and kind, everything was perfectly understood, very easy, I am very satisfied.
My technician was precise and accurate with everything definitely returning if I have a problem with the irs login.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members