From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Allthough it was a bit frustrating extra step it was incredibly easy to complete and walks you through the process.
The woman was very helpful, knowledgeable and kind. Things were very easy. She was anxious to help me
It took to many try's and to many people 4 and a VA agent 45 min to get in that is why it suck's. Older vet's have a hard time with computers and I just had open heart Sergery and need med's and had to drive to the VA to get them. The old way of getting in that is why it suck's
Uncertain why an untrustworthy third-party company has access to personal private information. Severe security risk.
100 characters it was fine but you guys are pushy you guys are pushy I don't want to live leave 100 characters all I got to say is it was fine that's it 0
Not going to use any more time on this time, waster and data access thief Now I'm locked out of my Ssa account altogether. Don't risk it.
Easy simple and secure. Would recommend to anyone. I don't have anything else to say about it really right now
Super easy, Nicole the operator was very polite and spoke well, but wait time was terrible and inaccurate, but the video call was short and sweet! 😁
Excelente, me solucionaron mi situación muy bien y con seguridad, conocedores del tema a tratar y mi situación quedo clara
Clueless! 14 attempts in Past 3 months since Trump took office. Woke business made worse by Chaplin Doug Collin's! I have to re identify each time I want to ask a simple question or request a simple form and so far after 14 attempts still cannot get in! Anti trump business made worse by Collins lack of leadership
I was very surprised that signing into my information was that easy. I also am very impressed because it seems that the security system is well maintained and thoroughly managed. I am hoping that the integrity of the system is never compromised.
Was fine Except that you insisted on doing this;( and then I had to com up with at least 100 letters and It doesn't except your last name when it's spelled correctly so it's always wrong 😑
ID. Me is the ONLY way to interact with the IRS. It does not log me in, I can enter my email, password, and successfully complete a MFA but beyond that, it doesn't work. I just get a generic "error" message. How can a company this terrible be in charge of my life?
I was stuck in a waiting queue for 12 plus hours for a service that took literally minutes to verify my information. I was also never explained to if my information was safe and secure from scammers and that my social security number wouldn't be shared with third parties.
Nice to use but suggest offer more detail options on short or long term payment options. For example adding " income tax 2024"
It's not a good experience at all I'm sure there are other ways that the government can identify a person's identity. This was way too many steps that too glitchy
Log in and password won't work! It worked very well at the H&R block office but when i tried to login on mu home computer all i get is wrong pass word or log in id, why?
The process was relatively easy. I thought it would be more complicated. I did have to find another document since the utility bill didn't have my middle initial.
I set my Id. Me account back in 2022 and never thought that I would be using it again. Glad I placed my account information in a secure place. I found it easy to move around and once I was all setup it was a breeze.
Very helpful & explained things well & explained information so I knew exactly what was going on. Answered any question that I didn't understand completely
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members